call center agent fresher

6 days ago

Lahore, Punjab, Pakistan D360T Connects Full time 360,000 - 1,200,000 per year

We're looking for a skilled and enthusiastic Call Center Agent to join our dynamic team As a Call Center Agent, you'll be the primary point of contact for our customers, providing exceptional service and support to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and concerns via phone, email, or chat

  • Resolve customer complaints and issues in a professional and timely manner

  • Provide product information and answer customer questions

  • Process customer orders, returns, and exchanges

  • Maintain accurate records of customer interactions

  • Collaborate with internal teams to resolve customer issues

  • Meet or exceed customer satisfaction and quality standards

Requirements:

  • Excellent communication and interpersonal skills

  • Strong problem-solving and analytical skills

  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously

  • Strong attention to detail and organizational skills

  • Proficiency in Microsoft Office and customer service software

  • Previous customer service experience is preferred but not required

What We Offer:

  • Competitive salary and benefits package

  • Opportunities for career growth and professional development

  • Dynamic and supportive work environment

  • Flexible work arrangements (e.g., remote work options)

  • Recognition and rewards for outstanding performance

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we'd love to hear from you

Job Type: Full-time

Pay: Rs30, Rs100,000.00 per month

Application Question(s):

  • Are you fluent in English communications?
  • Are you comfortable working in Night Shifts

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