Call Center Agent

2 days ago

Lahore, Punjab, Pakistan Primal HR Consultants Full time 150,000 - 250,000 per year

Company Description

Primal HR Consultants, based in Lahore, Pakistan, is a leading human resource consulting firm that offers a wide range of recruitment and consulting services to employers and job seekers. The company is known for its specialized expertise and prompt problem-solving abilities. Their team provides services including HR outsourcing, recruitment, executive search, corporate training, HR certifications, CV writing, LinkedIn optimization, career counseling, and comprehensive HR solutions. By working closely with clients, Primal HR Consultants develops customized strategies to meet unique HR needs, streamline recruitment processes, and attract top talent.

Role Description

This is a full-time, on-site role for a Call Center Agent located in Lahore. The Call Center Agent will handle incoming and outgoing calls to assist customers, address their inquiries, and resolve issues promptly. Daily tasks include maintaining customer records, providing product or service information, ensuring customer satisfaction, and offering support. The agent will interact with customers through various channels, exhibit strong interpersonal skills, and work collaboratively with team members to meet performance targets.

Qualifications

  • Customer Service Representatives, Customer Satisfaction, and Customer Support skills
  • Strong Interpersonal Skills
  • Proficiency in Computer Literacy
  • Excellent written and verbal communication skills
  • Ability to work effectively in a fast-paced environment
  • Prior experience in a call center or customer service role is a plus
  • High school diploma or equivalent; further education is a plus

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