Cloud Quality Assurance Engineer

Quality Assurance Engineer

As a QA Engineer at ExpertFlow, you'll primarily be working on different Expertflow products. 

Responsibilities

• Work intimately with Software QA Manager and QA team to achieve the Quality Objectives of his/her department
• Test software according to ExpertFlow QA processes
• Create & execute test cases/scenario matrix
• Bug Reporting & Tracking
• Coordinate with Development and Product teams
• Take full ownership of assigned QA tasks
• Participate in daily SCRUM, sprint planning, retrospective and other scheduled meetings
• Prepare and maintain testing rigs
• Stay abreast with latest technologies
• Raise flag to the QA Team Lead/Manager in case of showstoppers in his/her activities

Knowledge, Skills and Expertise

Knowledge, Skills & Experience

Requirements

Formal Qualifications/Certification

4-years Bachelor's degree in Computer Science or similar from a reputed institute. 

Experience

• 1-2 years of hands-on QA/QC experience, with some exposure to test automation
• Experience of Load/Stress testing
• Working experience in Agile methodologies
• Experience of using testing and bug reporting tools
• Experience of working with Linux-command line
• Experience of working with Docker
• Knowledge of Git and usage of any Git servers such as GitLab, GitHub
• Experience with test automation frameworks, such as Playwright, Selenium, or Cypress. Proficiency with Playwright is a strong plus.
• Familiarity with leveraging AI-powered testing tools for test case generation, maintenance, or analysis is highly desirable.

Skills

• Sound knowledge of SDLC and STLC
• Synchronous and Asynchronous APIs
• Sound understanding of SQL
• Practical skills in developing and maintaining reliable test automation suites.
• Good collaborative problem-solving capabilities
• Good written and verbal communication skills, fluent in English
• Programming skills for writing SQA test clients and scripts

Nice to have

• Knowledge of contact center solutions / CTI is a plus.
• Proficiency with test automation tools, specifically Playwright, is a significant advantage.
• Experience with or interest in AI-augmented testing tools and techniques.

Personal Attributes:

• Deep analytical skills
• Software product analysis skills
• Time management skills
• Punctual

Key Accountability & Performance Measures

Key Result Area

Testing activities

• Understand the product domain
• Write/Execute test cases thoroughly to make sure it covers all the requirements.
• Perform different types of testing by following different testing techniques
• Accountable for testing and quality of the product/project

Issue identification

• Assist in troubleshooting issues on production system in a Linux/Docker environment

Communications

• Updates JIRA task status timely and summary of log work
• Participate in documenting Root Cause Analysis of issues identified in production
• Actively listens, identifies, and communicates issues.

Standards and Techniques

• Makes use of automated test tools for issues identification
• Adhere to company's software QA policies and standards
• Participates in improving the SDLC/STLC approach being followed
• Develop, maintain, and execute automated test scripts using our chosen frameworks (e.g., Playwright) to increase test coverage and efficiency.
• Contribute to the test automation strategy, identifying key areas for automation within the regression suite and CI/CD pipeline.

Compensation and Benefits

It's a full-time permanent job 5 days a week. The salary package is based on skills and expertise. 

In addition to the salary package, the company covers medical benefits both for indoor/outdoor treatment for you and your family.

Other HR benefits such as annual leaves, gratuity funds are also provided.