Relationship Officer General Processing

21 hours ago

Pakistan Mashreq Bank Full time 300,000 - 600,000 per year
Description
  • To achieve monthly KPIs assigned 
  • To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
  • To ensure that all telesales activities are directed to meeting sales targets.
  • To ensure assigned card acquisition monthly targets are achieved
  • To ensure that there is no miss selling
  • Adherence to discipline and punctuality
  • Constant follow up with the customer. 
  • Attending Daily team huddles & keeps up to team commitments.
  • Monitor personal performance and align strategies to improve sales out comes.
Responsibilities
  • Follow verification policy – adhere to banking policies, procedures and regulatory requirements.
  • Updating all the systems as per the call with the customer.
  • Achieve given targets on monthly basis. 
  • Meeting the KPI Targets set in term of card acquisition NTB/NTP.
  • Contact potential and existing customer via phone to introduce and promote banking products.
  • Understand the customer needs and recommend suitable banking solutions. 
  • Cross-sell and upsell products to maximize revenue opportunities.
  • Processing of the request or offer given to the customer.
  • Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. 
  • Maintaining all records of the approval, requests and reports handled.
  • Build and maintain strong relationships with customer.
  • Handle customer inquiries and provide detailed information about product services 
  • Address customer concerns and resolve complaints efficiently .
  • Compilation of daily and monthly reports and MIS for the team.
  • Has strong Sales and customer focus and ability to think creatively and work under pressure.
  • Ensure to meet 100% on control parameters and policy set by the bank audit team.
Qualifications
  • University Graduate.
  • Excellent people management skills.
  • 1-2 years experience in similar work environment.
  • Preferably has a practical marketing background.
  • Has strong Sales and customer focus and ability to think creatively and work under pressure.
  • Excellent presentation skills.
  • Good team player with result driven attitude.
  • Business sensitive.
  • Has analytical and computer skills.
  • Adaptable and versatile.

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