Relationship Pakistan

21 hours ago

Pakistan Mashreq Bank Full time 400,000 - 600,000 per year
Description

We are seeking a highly organized and detail-oriented relationship officer to help us retain our core customer base and bring new business in General Insurance, to join our dynamic team. The responsibilities include: 

  • Check and qualify leads received from all channels (Dialer/CRM, Email/ Digital drop) and work accordingly.
  • Use Dialer and make maximum number of calls in a day to create new leads and farming.
  • Dialer calls, staff is required to register a case in CRM and email / digital cases are assigned to them in CRM.
  • Negotiating with customers to renew the insurance.
  • Work collaboratively to make sure the retention activities are completed on time.
  • Building positive relationships with customers and other teams 
  • Advanced interpersonal skills & ability to resolve customer queries regarding general insurance.
  • Communicating with customers and support staff 

The ideal candidate will have General insurance background, excellent communication skills, and a proven track record of generating new business and managing renewals. 

Responsibilities
  • Deliver monthly sales targets for General Insurance.
  • Able to work with multidisciplinary team or in an environment in which multidisciplinary teamwork is carried out. 
  • Able to work as part of team in a culturally diverse background. 
  • Maintain high call quality standards.
  • Ensure full adherence to regulatory and compliance requirements.
  • Build and retain a high performance
Qualifications
  • Bachelor's degree, Postgraduate, or related field. 
  • 3+ years of experience in related roles in the industry. 
  • Strong understanding of General Insurance methodologies & relevant service skills.
  • Excellent communication skills, with the ability to prioritize tasks and meet deadlines. 
  • Strong conflict resolution skills, with the ability to interact with customers.
  • Being patient and empathetic with problem-solving abilities, with a focus on driving results.
  • Knowledge of all kinds of General Insurance product. 
  • Advanced organizational skills ability to multi-task in a dynamic work environment. 
  • Able to work with multidisciplinary team or in an environment in which multidisciplinary teamwork is carried out. 
  • Able to work as part of team in a culturally diverse background. Decision Making Authority & Responsibility 

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