ServiceNow Consultant

1 day ago

Islamabad, Islamabad, Pakistan Veroke Full time $70,000 - $120,000 per year

𝐇𝐢𝐫𝐢𝐧𝐠: 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭 – 𝐀𝐈𝐎𝐩𝐬
&
𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧

Key Responsibilities:

  • Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response.
  • Lead the design and execution of CMDB & Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies.
  • Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes.
  • Support implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis.
  • Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules.
  • Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards.
  • Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models.

Qualifications:

  • 8–12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations.
  • Demonstrated experience delivering 
    ServiceNow-based AIOps and CMDB integration projects
    .
  • Strong technical knowledge in:
  • ServiceNow ITOM Event Management
  • Service Mapping and Discovery
  • CMDB Modeling and CI Relationships
  • Service Portfolio & Catalog Design
  • Experience in building ServiceNow as a 
    manager of managers
    , integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds.
  • Familiar with MID Server design, orchestration, and ITOM Health dashboards.
  • ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred.

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