Lead I

5 - 7 Years

1 Opening

Bangalore, Chennai, Coimbatore, Hyderabad, Kochi, Mumbai, Noida, Pune, Trivandrum

Job Title: Salesforce Manual Testing Lead – Field Service (FSL)

Experience Range:

• Total Experience: 7–10 years in manual software testing
• Salesforce Testing Experience: At least 4–5 years
• Leadership Experience: Proven ability to lead and manage testing teams

Hiring Location:

• Primary: Hyderabad/Chennai/Kochi/Trivandrum/Bangalore/Kolkata/Noida/Pune

Must Have Skills:

Manual Testing Expertise:

• Extensive hands-on experience in manual testing of Salesforce applications
• Proven experience creating and executing test plans, test cases, and test scripts
• Experience in defect tracking and management using tools like JIRA
• Solid understanding of software testing methodologies (Agile, Waterfall)

Salesforce Platform Knowledge:

• Strong understanding of Salesforce CRM functionalities, including:

• Sales Cloud, Service Cloud

• FSL managed package: Work Orders, Service Appointments, Scheduling, Dispatcher Console
• Salesforce data models, validation rules, and configurations

Field Service (FSL) Testing:

• Experience testing FSL mobile application – both online and offline functionality
• Understanding of data synchronization, data priming, and mobile usability testing
• Ability to validate complex scheduling policies and optimization rules

Leadership & Communication:

• Proven experience leading a manual testing team
• Strong communication and interpersonal skills for stakeholder coordination
• Ability to analyze requirements and guide team in delivering comprehensive test coverage

Good to Have Skills:

• Experience with Salesforce Data Loader, Workbench
• Exposure to other Salesforce Clouds (e.g., Marketing Cloud, Experience Cloud, Data Cloud)
• Familiarity with Salesforce automation testing tools (e.g., Selenium, Provar, TOSCA, Katalon)
• Knowledge of Salesforce release management cycles
• Strong data validation skills

Certifications – Preferred:

• Salesforce Administrator Certification
• Salesforce Field Service Consultant Certification
• Sales Cloud / Service Cloud Consultant Certifications
• Salesforce Marketing Cloud Consultant Certification
• Agile Certifications (e.g., Certified Scrum Master)

Key Responsibilities:

• Develop and implement detailed manual test strategies and plans for Salesforce projects

• Analyze business and technical requirements to create test cases for:

• Work Order Management

• FSL Scheduling and Dispatching

• Mobile App testing (online/offline)

• Lead and mentor manual testers, assign tasks, and manage team workload

• Conduct functional, regression, and system testing
• Ensure full test coverage across Salesforce modules (Sales Cloud, Service Cloud, FSL)
• Identify and document defects using bug tracking tools
• Collaborate with developers and business teams for defect resolution and validation
• Review and maintain test documentation (test scripts, test reports)
• Participate in Agile ceremonies like sprint planning, stand-ups, and retrospectives
• Ensure all testing activities align with project goals and timelines
• Track testing progress and communicate risks or blockers to stakeholders

Additional Comments:

• This role emphasizes strategic leadership in manual testing for Salesforce Field Service (FSL) implementations.
• It includes direct involvement in testing critical field service processes and mobile application functionality, ensuring quality delivery.
• The ideal candidate will have strong analytical, communication, and team management skills, with a focus on collaborative and proactive leadership.

Salesforce FSL,Salesforce Crm,Testing

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