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Digital Product Owner
2 weeks ago
Applies profound product/ service knowledge to develop and maintain an attractive and compliant value proposition and delivery excellence for customers.
Develops, manages, harmonizes and phases out the customer processes of products and services, as well as everyday customer sales.
Deals with the most urgent incidents and improvement needs.
Proposes and implements structural improvements to work processes, following improvement needs flagged up from within the touch point.
Uses his/her technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).
Keeps track of and analyses market and competition developments (in the area of cost price, market price, market share, legislation and regulations, technological developments, distribution methods and other areas).
Designs strategy in the area of products, channels, promotion, pricing, and product and process quality, in keeping with Bank's brand policy and with customer interests as the starting point for their ideal customer journey.
Internal and external legislation and regulations.
Directs implementation of this strategy, tracks squad progress and adjusts wherever necessary in his or her role as a product owner.
Prioritizes the backlog regarding strategy, customer interests and feasibility in his or her role as product owner and in consultation with the Digital Studio lead.
Monitors the planning, budget and requirements and completes backlog items during squad sprints.
Weighs up the implications of margins, volumes and market shares and sets targets, always keeping customer interests a priority.
Design, maps and improves the performance of Customer Journeys through identifying and collecting available CX and data, and translating UX and IT-landscapes.
Applies marketing and communication practices to develop and maintain an optimal (digital) mix for channel and/or segments performance.
Has up-to-date knowledge of the business domain and the underlying application architecture + relevant IT landscape and technologies. Knowledgeable on IT opportunities to support business goals. And is able to translate business solutions into working software by collaborating with IT engineers.
Provides product information to internal and external parties (such as the press and PR, inter bank consultations, internal and external suppliers, consumer and interest groups, industry regulators and the government).
Required Experience and Skills:
Minimum of 2 years of banking experience, other related project work experience, or demonstration of high level of understanding of the banking industry.
Minimum of 2 years of experience gathering requirements and translating into user requirements, data engineering, data science, or software engineering experience.
Background in engineering, technology, or UX preferred.
Experience as a Business Analyst with banking of software products.
Strong knowledge of software development lifecycle.
Experience in Agile methodologies.
Excellent communication and presentation skills with a high degree of comfort in speaking with senior leaders.
Passion for innovation and "can do" attitude.
Job Type: Full-time
Work Location: In person
