
Call Operator
6 days ago
Responsibilities:
- Handle inbound and outbound calls in a professional manner.
- Provide accurate information regarding company products, services, or policies.
- Transfer calls to the appropriate department or person when required.
- Maintain records of customer interactions, inquiries, and complaints.
- Ensure high-quality customer service and resolve issues effectively.
- Follow communication scripts, policies, and procedures.
- Update databases and prepare call-related reports when necessary.
- Assist in scheduling appointments, meetings, or follow-ups.
Requirements:
- Minimum qualification: Intermediate (Bachelor's preferred).
- Good verbal and written communication skills (English & Urdu preferred).
- Strong listening and problem-solving skills.
- Basic computer knowledge (MS Office, email, CRM software).
- Ability to work in a fast-paced environment and handle pressure.
- Previous experience in a call center or customer service role will be an advantage.
Key Skills:
- Excellent telephone etiquette.
- Active listening.
- Customer handling and patience.
- Time management.
- Team collaboration.
Drop your Cv at
Job Type: Full-time
Pay: Rs20, Rs25,000.00 per month
Work Location: In person
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