Quality Assurance Specialist

2 weeks ago


Lahore, Punjab, Pakistan Metro Pakistan Full time 500,000 - 1,000,000 per year

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP's sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

Job Description

  • Manage and supervise all store QA activities to ensure the process complying with Metro standards and local regulations, carry out the regularly statistical reports and analysis.
  • Handle customer complaint/ quality incident / crisis management, take follow up and participate the process (crisis identification, customer complaint, product returned, product recall)
  • Coordinate with the Store QA Executive/Manager, Authority Agencies, Stores, and other the relevant people to plan and conduct training on food safety, quality & legality aspects
  • Check and strengthen the implementation of self-control and HACCP system in store
  • Monitor the implementation of product monitoring program and labelling system together with other relevant QA specialists
  • Improve stock correction related to quality area in store together with other relevant QA specialists.
  • Establish the relevant SOP to ensure the compliance with company standards and maintain accurate QA records, audit reports, and training documentation.
  • Conduct regular audits or unplanned inspection at store, area to define the root cause of any quality issue and propose the improvement plan.
  • Commit to self-developments and enrichment of the knowledge and skills by planning and attending agreed training courses
  • Stay updated with changes in local and international food safety, hygiene, quality regulations and ensure timely implementation of new compliance requirements in-store.

Qualifications

Bachelors or Masters



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