Client Support Specialist

6 days ago

Lahore, Punjab, Pakistan SWITCH 360 Full time $104,000 - $130,878 per year

Company Description

Switch360 specializes in providing outsourcing solutions to help businesses achieve unparalleled success. With a strong focus on customer satisfaction and excellence, Switch360 is your trusted partner in managing essential business tasks, offering virtual assistant services, property management solutions, and professional customer support to enhance client satisfaction and streamline operations.

Role Description

This is a full-time remote role for a Client Support Specialist. The Client Support Specialist will be responsible for handling customer support inquiries, ensuring high levels of customer satisfaction, and using strong analytical skills to resolve issues efficiently.

In this role, the specialist must respond to clients with accurate information while highlighting the benefits of services, enabling them to convert inquiries into bookings. This position also requires a good understanding of basic sales principles to support business growth through effective client communication.

Qualifications

  • Experience in customer support and/or sales (freshers can also apply)
  • Focus on ensuring customer satisfaction
  • Strong analytical skills to assess and resolve client issues efficiently
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and ability to work effectively in a team
  • Familiarity with CRM systems and knowledge of AI tools

What We Offer

  • Opportunity to work with international clients and gain global exposure
  • Competitive salary package
  • Work-life balance with a fully remote setup
  • Skill development and learning opportunities in customer support, sales, and CRM tools
  • Friendly and collaborative team environment
  • Certificate of experience and potential career growth within the company

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