Customer Care Specialist- Civil

21 hours ago

Islamabad, Islamabad, Pakistan Surveying Corporation Consultation (SMC-private) Limited Full time 400,000 - 500,000 per year

The Customer Care Specialist will support the team in managing client accounts, coordinating proposals, and ensuring smooth execution of property management operations, with a focus on legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.

Candidate Must Have:

  • Excellent written and verbal communication skills in English
  • At least 1 year of relevant experience in coordination & client servicing (Investment Companies experienced preferred)
  • Strong organizational and multitasking abilities.
  • Basic knowledge of compliance requirements (KYC, AML, contracts)

Key Responsibilities:

Support & Coordination-Property management

  • Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally
  • Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach.
  • Maintain detailed records of customer interactions and feedback.
  • Escalate complex issues to relevant departments when necessary.
  • Log and resolve enquiries, liaising with the maintenance and accounts department.
  • Support preparation of budgets, reports, and maintenance packs.
  • Coordinate with clients/leaseholders and issue required notices.
  • Maintain accurate records of correspondence, contracts, and compliance documents.
  • Prepare Quarterly reports for submission to clients.
  • Achieve performance targets, including response times, resolution rates, and customer satisfaction.
  • Provide general office/admin support for the management team.

Legal Compliance

  • Ensure all activities comply with , financial, and legal regulations.
  • Work closely with legal and compliance teams to review contracts and documents.
  • Support KYC/AML processes for onboarding new clients.

Relationship Management

  • Build and maintain strong client relationships, understanding their needs.
  • Resolve client queries efficiently and escalate complex matters as required.
  • Support account managers in client retention and upselling efforts.

Reporting & Administration

  • Keep accurate records of agreements, invoices, and compliance documents.
  • Prepare regular sales performance reports for management.
  • Assist in preparing bids and tenders for banking or legal sector projects.

Qualifications:

  • Education: BA, O Levels, or BBA.
  • Experience: Minimum 1 year in sales coordination, client servicing, or business support
  • Skills: Proficient in MS Office Suite, CRM systems, and document management tools.

Skills and Competences:

  • Industry knowledge of property management and legal processes.
  • Strong organizational and administrative abilities.
  • High attention to detail, especially in compliance and documentation.
  • Client-focused approach with strong relationship-building skills.
  • Analytical mindset for reviewing contracts and data.
  • Collaborative and team-oriented.

Job Type: Full-time

Pay: Rs50,000.00 per month

Work Location: In person

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