Customer Care Executive

1 day ago


Islamabad, Islamabad, Pakistan Andromeda Technologies (Pvt) Ltd Full time
Company Description

Andromeda Technologies is a leading provider of comprehensive Operations and Maintenance services for Telecom Networks. We ensure the seamless operation and optimization of telecom infrastructure, maximizing efficiency and minimizing downtime. Our services include network planning and design, installation and commissioning, preventive and corrective maintenance, performance monitoring, fault management, and project consultancy. We are committed to delivering high-quality solutions using cutting-edge technology and best practices and are dedicated to customer satisfaction.

Role Description

This is a full-time, on-site role for a Customer Care Executive located in Islamabad for a renowned telecom company in Pakistan. The Customer Care Executive will be responsible for handling customer inquiries, ensuring customer satisfaction, and providing exceptional customer service. Day-to-day tasks include responding to customer queries promptly, resolving issues, following up on customer interactions, and maintaining detailed records of customer interactions. The role also involves supporting the sales team in achieving their targets and contributing to the overall strategy for customer satisfaction.

Qualifications
  • Customer Support, Customer Satisfaction, and Customer Service skills
  • Proven ability to handle high-pressure situations effectively
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in relevant computer applications (e.g., CRM software)
  • Bachelor's degree in Business, Communications, or a related field
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Telecommunications

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