
Taxi Dispatch Operator
1 week ago
IBSTEC is one of the fastest-growing service providers to UK customers for taxi services. At IBSTEC, we are committed to offering financial stability and career growth opportunities to the right individuals who are willing to give their 100%.We are currently seeking dedicated and customer-focused individuals to join our team as Taxi Dispatch Operators (UK Market). In this role, you will be responsible for handling inbound calls, taking customer bookings, and addressing queries in a professional manner.
Key Responsibilities
- Answer inbound customer calls and process taxi bookings
- Maintain accurate records of customer interactions and booking details
- Provide excellent customer service while handling queries and complaints
- Ensure timely communication and coordination with drivers
Requirements
The ideal candidate must have the following qualities:
- Minimum 6 months to 1 year of customer service experience (international experience preferred; UK taxi dispatch experience is a strong plus)
- Excellent spoken English with a neutral or foreign (British) accent
- Willingness to work rotational shifts (including evenings and nights)
- Ability to work 8–12 hour shifts
- Strong time management and punctuality skills
- Ability to work under pressure and multitask efficiently
- Self-motivated with the ability to work independently and in a team
- Strong conflict resolution and problem-solving skills
- Goal-oriented, determined, and driven to achieve targets
Why Join IBSTEC?
- Competitive salary package
- Annual leaves & paid holidays
- Annual performance bonuses
- Provident fund
- Clear career growth path
Job Type: Full-time
Pay: Rs60, Rs80,000.00 per month
Work Location: In person
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