Key Account Manager, Electronics

About Daraz:

Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

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Job Summary:

As an Account Manager, you will be responsible for managing and nurturing relationships with our e-commerce clients within the electronics category. You will work closely with suppliers, vendors, and internal teams to ensure the timely delivery of products, manage inventory, optimize product listings, and achieve sales goals. Your goal is to drive growth and profitability within the electronics category while ensuring customer satisfaction and maintaining a high standard of service.

Key Responsibilities:

• Client Management: Build and maintain strong relationships with key accounts, including suppliers, vendors, and third-party partners.
• Sales & Revenue Growth: Drive sales performance by implementing strategies to increase product visibility, conversions, and overall sales within the electronics category.
• Product Optimization: Collaborate with the product, marketing, and merchandising teams to optimize product listings, ensuring they are attractive, accurate, and aligned with customer needs.
• Inventory Management: Monitor inventory levels, coordinate with suppliers, and ensure that stock levels meet demand without overstocking or stockouts.
• Order Management & Fulfillment: Oversee the order process from placement to delivery, ensuring that all orders are fulfilled accurately and on time.
• Market Research & Analysis: Keep up-to-date with industry trends, competitor activities, and customer preferences to drive product innovation and sales strategies.
• Reporting & Analytics: Provide regular performance reports on key account metrics, sales performance, and inventory status. Use data to identify opportunities for growth and improvement.
• Customer Satisfaction: Address customer issues or concerns, ensuring that they are resolved in a timely and professional manner, and enhancing overall client satisfaction.

Required Skills / Abilities:

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, sales, or e-commerce, preferably in the electronics industry.
• Strong knowledge of e-commerce platforms, online sales, and digital marketing strategies.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Proficiency in Microsoft Office Suite, CRM software (e.g., Salesforce), and e-commerce tools.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Passion for technology and knowledge of the electronics market is a plus.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.

What We Offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group)
• A platform to learn from Alibaba's world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations
• An opportunity to train the next generation of business leaders in the e-commerce industry
• Competitive salary and incentive package