Key Account Manager

6 days ago

Lahore, Punjab, Pakistan Contegris Pvt Ltd Full time 8,000,000 - 13,000,000 per year

About Contegris

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.

Job Overview

As Key Account Manager, your role will be pivotal in driving the company's growth by identifying new business opportunities, building relationships, and expanding our market presence. The ideal candidate will possess a blend of sales & business development techniques, excellent communication and persuasion skills, and a passion for fostering positive customer relationships.

Key Responsibilities:

  • Collaborate and work with the Lead Generation Team to mature lead. Lead Generation through your own network, LinkedIn, exiting clients.
  • Build and maintain strong relationships with existing clients, acting as their main point of contact and understanding their business needs thoroughly
  • Identify opportunities to promote & sell additional products.
  • Schedule and conduct product demonstrations with prospective clients, showcasing the unique value propositions and features of our SaaS solutions.
  • Prepare and deliver compelling proposals.
  • Ensure high levels of customer satisfaction and loyalty.
  • Develop and implement strategies to retain key accounts and prevent churn.
  • Meet and exceed sales targets and KPIs related to revenue, client acquisition, and client retention.
  • Stay informed about industry trends, competitor activities, and market developments to identify new business opportunities.
  • Provide regular reports on sales activities, account status, and progress towards targets.
  • Negotiate terms and agreements with clients, ensuring a win-win outcome. Close deals to achieve sales targets.
  • Work closely with cross-functional teams to ensure alignment and support for business development initiatives.

Job Requirements:

  • Minimum Bachelors degree, preferable in Sales & Marketing / Business Administration.
  • 3-4 years of experience in the same capacity in IT, SaaS or Software Industry.
  • Demonstrated track record of meeting and exceeding sales targets and KPIs.
  • Strong understanding of lead generation, account management, cross-selling, and up-selling techniques.
  • Familiarity with CRM software and sales tools is essential.
  • Excellent communication and presentation skills, both written and verbal.
  • Ability to build and maintain strong relationships with clients, understanding their unique business needs.
  • Possess good market knowledge.

Job Type: Full-time

Work Location: In person

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