Officer - IT Support

5 days ago

Lahore, Punjab, Pakistan Domino's Full time 300,000 - 600,000 per year

Position: Officer IT Support

Location: Lahore

Responsibilities:

  • Ensure all branch systems (Pulse Servers, printers) are up and running in North & Central regions.
  • Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.
  • Be available physically during shifts and on-call after hours; visit branches when needed.
  • Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.
  • Handle installation of cabling, switches, racks, and CCTV equipment when required.
  • Visit Domino's branches including locations outside Lahore as per operational requirements.
  • Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.
  • Receive complaints and resolve issues promptly, maintaining proper logs and records.
  • Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.
  • Provide Level 1 software support and troubleshooting for operational systems.

Qualifications & Skills:

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Minimum 1–2 years of relevant experience in IT support or helpdesk roles.
  • Basic knowledge of hardware troubleshooting, server and printer management.
  • Understanding of call center and branch system infrastructure is preferred.
  • Strong communication, problem-solving, and task prioritization skills.
  • Willingness to travel and provide on-call support outside of regular hours.

Job Type: Full-time

Education:

  • Bachelor's (Required)

Location:

  • Lahore (Required)

Work Location: In person

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