Client Relations Associate

About the Role:

Restaurant owners in the US work rigorous 12-14-hour days to make sure that their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and use different products to operate their online ordering and marketing.

However, there's a downside to this. Restaurant owners must always operate at least 4 different CRMs/dashboards to make sure that everything is running smoothly. This adds more hours to an already busy schedule, and because a lot of restaurant owners are not technically savvy, they struggle with the technology and must hire someone to run it for them, which is an additional operating cost for them.

While software companies do promise support, it is modular – multiple people assigned to different query types – which makes it a hassle for the restaurant owner.

The customer support team at AIO will be working at night to ensure all queries/complaints of the customers are addressed immediately and escalated to the relevant teams internally. This will drastically decrease the turnaround time of customer queries/issues, which will enhance user experience.

What will be your responsibilities?

• Interfacing between the restaurant & the internal teams in Pakistan to make sure all customer queries are addressed in a timely manner and resolved.

• Documenting these issues with a thorough understanding of the causes and implications.

• Interact with the customer wherever relevant to investigate critical issues.

• Use the AIO Platform to assist the restaurant in time-sensitive operational tasks.

What are we looking for, and what does it require to be the right fit for this role?

You will be joining a team with a culture centred around agility, a constant hunger to learn and the desire to teach and make those around you better.

An ideal candidate will have the following soft skills, in order of priority:

• Solid command of formal, conversational and colloquial English;

• People skills to establish and manage a relationship with restaurant owners;

• Emotional intelligence; and

• Knowledge of US cultural sensitivities.

(*Please note that we do not expect you to have all these competencies. However, command over the English language and people skills are must-haves.)

An ideal candidate will have a good understanding, at least, and some command of the following technical skills:

• Experience in a support role (US market preferred);

• Data analytics

• Reporting & Documentation

(*Please note that we do not expect you to have all these competencies. However, we will give preference to candidates who have prior experience, background or knowledge of marketing.)

Required experience level: 1-2 years of professional experience

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.