Client Success Associate

5 days ago


Islamabad, Islamabad, Pakistan Value Engineering Pakistan Full time 900,000 - 1,200,000 per year

About Us

The Value Engineering prides itself in being the Fastest Growing Construction Consultancy Services Company in Pakistan. Our Talented People, Latest Technology and Quality Assurance protocols have helped us to earn the reputation of being a fine, reliable and result oriented company upholding the interests of our valued partners.

Job Description

We are seeking a dedicated and experienced
Customer Success Associate
to join our dynamic team. The ideal candidate will have minimum 3 years of relevant experience in customer success, client services, or account management, with a strong ability to build and maintain long-term client relationships. This role requires working during night shifts to support our international clients, ensuring seamless service delivery and exceptional customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
  • Understand client needs and business objectives to ensure product adoption and satisfaction.
  • Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the customer experience.
  • Collaborate with internal departments (Engineering, Support, and Operations) to address customer feedback and improve services.
  • Track key account metrics (e.g., customer satisfaction scores, retention rates, product usage).
  • Proactively identify opportunities for account growth and upselling.
  • Prepare and present regular reports on customer status, feedback, and improvement opportunities.
  • Participate in client onboarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 4–5 years of proven experience in a Customer Success, Account Management, or similar client-facing role.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple clients and prioritize tasks effectively.
  • Comfortable working night shifts to accommodate international clients.
  • Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

Benefits

  • Growth and learning opportunities in a collaborative environment
  • Exposure to international clients and professional development
  • Supportive team culture and work-life balance initiatives


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