Client Success Associate
5 days ago
About Us
The Value Engineering prides itself in being the Fastest Growing Construction Consultancy Services Company in Pakistan. Our Talented People, Latest Technology and Quality Assurance protocols have helped us to earn the reputation of being a fine, reliable and result oriented company upholding the interests of our valued partners.
Job Description
We are seeking a dedicated and experienced
Customer Success Associate
to join our dynamic team. The ideal candidate will have minimum 3 years of relevant experience in customer success, client services, or account management, with a strong ability to build and maintain long-term client relationships. This role requires working during night shifts to support our international clients, ensuring seamless service delivery and exceptional customer satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
- Understand client needs and business objectives to ensure product adoption and satisfaction.
- Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the customer experience.
- Collaborate with internal departments (Engineering, Support, and Operations) to address customer feedback and improve services.
- Track key account metrics (e.g., customer satisfaction scores, retention rates, product usage).
- Proactively identify opportunities for account growth and upselling.
- Prepare and present regular reports on customer status, feedback, and improvement opportunities.
- Participate in client onboarding and training sessions to ensure smooth transitions and understanding of services.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 4–5 years of proven experience in a Customer Success, Account Management, or similar client-facing role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple clients and prioritize tasks effectively.
- Comfortable working night shifts to accommodate international clients.
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.
Benefits
- Growth and learning opportunities in a collaborative environment
- Exposure to international clients and professional development
- Supportive team culture and work-life balance initiatives
-
Client Services Associate
2 weeks ago
Islamabad, Islamabad, Pakistan 9Xero Digital Full time 240,000 per yearClient Services Associate (Internship) Islamabad (Onsite) | Duration: 3 Months | Stipend: PKR 20,000/month9Xero Digital is seeking aClient Services Associate (Intern)to support ourAI & Digital services team. This role is perfect for fresh graduates or final-year students eager to learn how client relations, digital operations, and AI-driven solutions come...
-
Client Onboarding Associate
2 weeks ago
Islamabad, Islamabad, Pakistan AIO Full time $80,000 - $120,000 per yearAbout The RoleAs an Onboarding Associate at AIO, you will play a key role in helping new restaurant clients successfully adopt our platform. You'll guide them through the onboarding journey—from initial setup to go-live— ensuring a smooth, timely, and effective transition that drives satisfaction and long-term value.As an Onboarding Associate, you will...
-
Customer Success Associate
3 days ago
Islamabad, Islamabad, Pakistan LMKR Full time 1,200,000 - 3,600,000 per yearJob Summary:We are looking for a Customer Success Associate with 6 months to 2 years of working experience to join our Customer Experience team and help our customers.Job Responsibilities:Essential Job FunctionsUnderstanding of customer interaction to contribute in the success of end users.Responding to end-user and/or tickets inquiries/calls for assistance...
-
Client Relationship Associate
2 weeks ago
Islamabad, Islamabad, Pakistan RFZ Digital Full time 600,000 - 1,200,000 per yearWe are looking for a motivated and client-focusedClient Relationship Associateto join our team. The role involves building strong client relationships, ensuring client satisfaction, and supporting business growth through effective communication and service delivery. The ideal candidate will be proactive, detail-oriented, and passionate about helping clients...
-
Client Success Manager
2 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full time 1,200,000 - 2,400,000 per yearDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Client Success Manager – 2
2 weeks ago
Islamabad, Islamabad, Pakistan Zones Full time 1,200,000 - 2,400,000 per yearDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Client Success Manager – 2
2 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full time 1,200,000 - 2,400,000 per yearDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Client Success Manager – 1
2 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full time 1,200,000 - 2,400,000 per yearDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Associate, Client Support
2 weeks ago
Islamabad, Islamabad, Pakistan S&P Global Full time 1,200,000 - 2,400,000 per yearAssociate, Client SupportIslamabad, PakistanOperations Group319292Job DescriptionAbout The Role:Grade Level (for internal use):07The Team: The TMT Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the USA,...
-
Associate, Client Support
1 week ago
Islamabad, Islamabad, Pakistan S&P Global Full time 1,200,000 - 2,400,000 per yearAbout The RoleGrade Level (for internal use):07Work Shift:This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.The TeamThe Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and...