Customer Success Associate

3 days ago

Islamabad, Islamabad, Pakistan LMKR Full time 1,200,000 - 3,600,000 per year

Job Summary:

We are looking for a Customer Success Associate with 6 months to 2 years of working experience to join our Customer Experience team and help our customers.

Job Responsibilities:

Essential Job Functions

  • Understanding of customer interaction to contribute in the success of end users.
  • Responding to end-user and/or tickets inquiries/calls for assistance via CRM.
  • Ability to recognize and analyze issues within the application or workflows being used by customer.
  • Monitoring the Helpdesk/Service Center system and responding appropriately and timely to tickets
  • Prepares reference for users by writing workflow instructions and maintaining knowledge base for solutions provided to the customer
  • Maintains client confidence and protects operations by keeping information confidential.
  • Seek mentoring internally to find resolution for the customer reported issues
  • Contributes to team by accomplishing related results as needed.

Required Skills:

  • Possesses excellent communication and presentation skills while maintaining corporate professional acumen.
  • Resourcefulness to resolve customer queries
  • Knowledge of software applications and how they operate. Familiarity with technical terms used in software application development process
  • Ability to analyze and troubleshoot with solution-oriented mindset.

Experience:

  • Minimum: 6 Months
  • Preferred: 2 Years

Education/Qualification:

  • Minimum: Working knowledge of GIS systems, Information Systems, Cloud infrastructure or Software Development Life Cycles
  • Preferred: BS in GIS, Information Systems, Cloud Infrastructure, Software Development

Location

  • Islamabad

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