Customer Support Representative

22 hours ago

Karachi, Sindh, Pakistan Fresh Basket Full time 360,000 - 420,000 per year

Job Title: Female Customer Support Representative

Location: DHA Phase 5, Karachi

Company: Fresh Basket

Fresh Basket Call Centre is looking for a Female Customer Support Representative who is customer-focused, confident, and capable of handling multiple communication channels. The ideal candidate will ensure customer satisfaction through timely assistance, accurate information, and effective problem resolution.

Responsibilities:

  • Handle inbound and outbound customer inquiries via phone calls, emails, and chat support.
  • Assist customers in placing orders, tracking deliveries, and navigating the Fresh Basket website.
  • Manage and resolve customer complaints in a professional and timely manner.
  • Provide product and service information to customers and address any concerns.
  • Coordinate and manage Foodpanda orders to ensure timely dispatch and delivery.
  • Update and maintain product information on the company's website.
  • Collaborate with the logistics and operations teams to ensure smooth communication and issue resolution.
  • Maintain a positive and professional attitude while representing the company to customers.
  • Keep records of customer interactions and feedback for service improvement.

Requirements:

  • Female candidate with prior experience in customer service, call center, ecommerce, or food industry.
  • Experience in inbound/outbound call handling, chat, and email support.
  • Excellent verbal and written communication skills in English and Urdu.
  • Strong interpersonal and problem-solving skills.
  • Ability to multi-task and work efficiently in a fast-paced environment.
  • Knowledge of CRM systems and ticketing tools is an advantage.
  • Willingness to work flexible shifts, including weekends and public holidays.
  • Experience in Excel & Google Sheet.

Job Type: Full-time

Pay: Rs30, Rs35,000.00 per month

Education:

  • Intermediate (Preferred)

Experience:

  • Customer Services: 2 years (Preferred)
  • Domestic Call Centre Industry: 1 year (Preferred)
  • Food Chain / Ecommerce: 1 year (Preferred)
  • Chat Support / Email: 1 year (Preferred)

Language:

  • English / Urdu (Preferred)

Work Location: In person

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