Customer Support Representative

5 days ago


Karachi, Sindh, Pakistan Hukaii Solveixon Full time 104,000 - 130,878 per year

**Job Title: Chat Support Representative

Job Description:**
We are hiring a Chat Support Representative to provide excellent customer service through live chat. The ideal candidate will have strong written communication skills, problem-solving abilities, and a customer-centric approach. You will assist customers by answering queries, resolving issues, and providing information about our products and services — all through text-based channels.

Key Responsibilities:

Respond to customer queries via live chat in a timely and professional manner

Provide accurate and complete information about company products/services

Troubleshoot basic issues and escalate complex cases when needed

Keep detailed logs of customer interactions

Meet performance targets such as response time, resolution rate, and customer satisfaction

Required Education and Skills:

Education: Minimum Matric or Intermediate

Language: Excellent written English (Grammar, Typing Speed, and Clarity)

Soft Skills: Patience, problem-solving, multitasking, and professionalism

Salary & Benefits:

Salary Range: handsome commission

Bonuses: Performance-based bonuses and incentives

Growth opportunities

Friendly and professional work environment

apply at :

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