
Customer Support Representative
5 days ago
**Job Title: Chat Support Representative
Job Description:**
We are hiring a Chat Support Representative to provide excellent customer service through live chat. The ideal candidate will have strong written communication skills, problem-solving abilities, and a customer-centric approach. You will assist customers by answering queries, resolving issues, and providing information about our products and services — all through text-based channels.
Key Responsibilities:
Respond to customer queries via live chat in a timely and professional manner
Provide accurate and complete information about company products/services
Troubleshoot basic issues and escalate complex cases when needed
Keep detailed logs of customer interactions
Meet performance targets such as response time, resolution rate, and customer satisfaction
Required Education and Skills:
Education: Minimum Matric or Intermediate
Language: Excellent written English (Grammar, Typing Speed, and Clarity)
Soft Skills: Patience, problem-solving, multitasking, and professionalism
Salary & Benefits:
Salary Range: handsome commission
Bonuses: Performance-based bonuses and incentives
Growth opportunities
Friendly and professional work environment
apply at :
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