Technical Support Consultant

𝗪𝗢𝗥𝗞𝗜𝗡𝗚 𝗟𝗢𝗖𝗔𝗧𝗜𝗢𝗡: The Enterprise Building, Multan Rd, Eden Value Homes, Lahore, Punjab 53700, Pakistan

𝗢𝗙𝗙𝗜𝗖𝗘 𝗛𝗢𝗨𝗥𝗦: Monday to Friday (12:00 PM – 8:30 PM PAK Time)

𝗔𝗯𝗼𝘂𝘁 𝘂𝘀:

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝘆𝗽𝗲: UK-based product company

𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆: SaaS, field service management

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝘀𝗶𝘇𝗲: people (including 03 offices: Pakistan, Vietnam & UK – HO)

About Company:

Established in 1998, Joblogic is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan and Vietnam. We have been in the business close to 30 years, currently enjoying significant growth and expanding our operations nationwide.

Joblogic stands out as a premier provider in the service management sector, catering to field service businesses, including HVACR, Plumbing & Heating, and Electrical Contracting and Maintenance sectors and other related. Our comprehensive SaaS/CRM solution serves as an all-in-one management tool, delivering top-notch software. Our platform is designed to optimize operations, drive profitability, ensure regulatory compliance, and facilitate rapid expansion for field service enterprises.

About the Role:

We are looking for a Technical Support Consultant who will be responsible for designing SQL Reports, Dynamic Dashboard and Mobiles Forms, ensuring their stability, reliability, and performance. You will also work with other developers optimising in-application SQL statements as necessary and establishing best practises. As a Technical Support Consultant, you must be knowledgeable and customer oriented. Communication is everything for a consultant, so we expect you to amaze us with your presentation and documentation skills. We're further looking for superior technical expertise and a problem-solving aptitude.

Job Responsibilities:

• Write and Test Custom Report and Data Source using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.
• Develop and Test Dynamic Informatics Dashboard by using SQL for Data Source and design respected output by using drag & drop and interactive Tools (Stimulsoft, MS BI, Klipfolio) Basic SQL Scripting Knowledge Required
• Evaluate and Spec customer requirements to Design a High Standard Electronic Forms using Form Designing Software's and Tools, No Coding Experience required.
• Gather, Validate and rectify customer data into Excel Formatted Templates and Import data in bulk for the customer using Import Utilities
• Proactively investigate Bugs reported to the team and provide effective solutions
• Be part of the Agile Development Cycle with strong communication and Documentation Skills.
• Prepare workflows and updates records in Jira and other Ticket Management Software's such as Tracker, Trello, Zendesk
• Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.
• Manage customer escalations in accordance with agreed SLAs and support agreements.
• Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
• Ability to Present complex technical information to non-technical audiences.
• Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.

Essential Experience and Skills

• Degree in Computer Science, Engineering, or relevant degree.
• Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).
• Strong proficiency with SQL and Experience with some of the modern relational databases
• Skilled at optimising large, complicated SQL Scripts into Refined Optimised Query.
• Ability to produce accurate and Customer Specifications Documents for Development
• Skilled in Data visualisation and Designing custom Outputs using Drag & Drop tools
• Familiarity with the Testing Code and reviewing outputs.
• Aptitude to learn new methods and follow current procedures
• Prior experience in using Ticket Tracking/ logging tools (e.g., Zendesk, Oracle, Salesforce, Tracker and Jira).
• Prior experience with customers in screen sharing software's (e.g., Zoom, Any desk, Teams, Logmein etc).
• Excellent communication (Verbal and Written) Skills - Native.
• Excellent interpersonal skills.
• Eagerness to learn and develop skills to improve work performance.
• Be able to prioritise work based on business and customer demands.
• Willingness to work in Rotational Shift patterns as per business needs (Time Zones GMT, Eastern Time or etc).
• A team player, with the ability to communicate and work effectively with other departments.

Nice to have:

• Azure DevOps
• Hands-on experience in Jira.
• MVC.Net
• Prior Experience in Technical Queries Audit.
• Prior Experience in Testing and Procedure Building

What we Offer:

• Professional Working environment
• Market Competitive Salary
• Life Insurance & Medical Insurance (Including Family)
• OPD
• Provident Fund
• Gym Facility
• Maximum 45 Weekly Hours (Monday-Friday)
• Remote Working (During Pandemic Situation)
• Company trip
• 29 Annual Leaves. Including Bank Holidays
• 8 Sick & uncapped Compassionate Leaves (As per Company Policy)

𝗛𝗶𝗿𝗶𝗻𝗴 𝗽𝗿𝗼𝗰𝗲𝘀𝘀:

• Initial screening call with HR.
• First interview with team lead.
• In-house test.
• Final interview with team manager/lead.

𝗥𝗲𝗺𝘂𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗽𝗮𝗰𝗸𝗮𝗴𝗲 𝗮𝗻𝗱 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀:

• Market Competitive Salary – commensurate with your experience and abilities
• Professional working environment with numerous opportunities for growth and self-development
• Life Insurance & Medical Insurance (Including Family)
• OPD
• Provident Fund
• Gym Facility
• Maximum 45 Weekly Hours (Monday-Friday)
• Remote Working (During Pandemic Situation)
• Company trip
• 29 Annual Leaves (Including Bank Holidays)
• 8 Sick & uncapped Compassionate Leaves (As per Company Policy)

Apply now or send your resume