Information Technology Support Specialist

5 hours ago

Lahore, Punjab, Pakistan Helionex Full time 1,200,000 - 2,400,000 per year

We're looking for an IT Support Specialist to play a pivotal role for our IT department. This

individual will provide support for our portfolio companies and retail organization. This position will report to our Technical Support Manager and their responsibilities will include, but are not limited to:

 Support of workstations and software packages, resolving any issues occurring to the end

user.

 Testing and troubleshooting workstations, laptops, network and other hardware devices

 Providing guidance to 1000+ end-users and ensuring the complete resolution of incidents

 Working with the IT team towards the completion of new projects and the

implementation of new systems.

 The ability to work alone or with other team members to complete both day to day work

and occasional project work.

 Identifying and creating best practice helpdesk, call center, and technology support

methodologies

 Will be participating in On-call rotation that may include some weekends

 Provide basic support for all technologies within the stores and CM Home Office

Requirements:

 Bachelor's Degree in Information Technology or a related field preferred

 2+ years of experience with IT support in an enterprise environment

 Strong experience providing support in both a Mac and Windows/PC environment.

 Strong knowledge of Azure AD, Entra, Confluence, O365, and Exchange

 Network troubleshooting skills, including Cisco and Meraki

 Ability to diagnose issues and provide solutions in a timely manner.

 Ability to effectively work in a fast-changing environment

 Retail support experience is a plus

 Experience with Microsoft Intune, JAMF, SharePoint and Jira Service Desk is a plus

 Dynamic 365 Commerce/POS experience is a plus

 Excellent time management and organizational skills

 Proficient at working in a ticket queue following the ITIL framework

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