Branch Manager

1 week ago

Karachi, Sindh, Pakistan H&S Apparel Full time

H&S Apparel is one of the fastest-growing men's fashion brands in Karachi. We focus on quality, great prices, and excellent customer service. With multiple stores across the city, we are now looking for a Branch Manager who can lead store operations, deliver strong sales performance, ensure brand standards, and manage a dynamic retail team.

Job Responsibilities

Store Operations Management

  • Oversee daily store operations and ensure smooth running of all retail activities
  • Maintain high standards of cleanliness, visual merchandising, and store presentation
  • Ensure adherence to company SOPs, policies, and retail guidelines
  • Handle customer escalations and ensure top-level customer service

Sales & Performance Management

  • Achieve monthly sales targets and drive overall store performance
  • Monitor KPIs such as conversion rate, ATV, UPT, and stock turnover
  • Implement sales strategies to boost revenue and improve customer experience
  • Track individual and team performance on a regular basis

Team Leadership & Staff Management

  • Supervise sales staff, cashiers, floor managers, and support teams
  • Create shift schedules and ensure proper staffing throughout the day
  • Provide coaching, guidance, and training to team members
  • Maintain discipline, professional behavior, and strong teamwork within the branch

Inventory & Stock Control

  • Oversee stock receiving, stocking, tagging, and display
  • Monitor inventory accuracy and prevent stock loss or shrinkage
  • Coordinate with warehouse and HO for replenishments, transfers, and out-of-stock items
  • Ensure timely stock audits and maintain updated stock records

Customer Experience & Store Standards

  • Make sure customers receive excellent service and product assistance
  • Resolve customer complaints and provide quick solutions
  • Maintain store ambiance, display standards, and product presentation

Reporting & Coordination

  • Prepare daily sales reports, footfall records, and stock updates
  • Coordinate closely with the HR, Accounts, and Operations departments
  • Ensure timely submission of reports and updates to the Head Office
  • Assist in implementing new retail strategies, promotions, and campaigns

Requirements

  • At least 2–3 years of retail management experience (fast fashion preferred)
  • Strong leadership, communication, and team-handling skills
  • Must be able to manage store operations independently
  • Good command over MS Excel, reporting, and retail systems
  • Excellent problem-solving abilities and customer service mindset
  • Ability to work under pressure and achieve sales targets
  • Responsible, confident, and strong in decision-making

Salary Range

Market competitive — based on experience

How to Apply

Apply via Indeed or send your CV to:

Job Type: Full-time

Work Location: In person

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