Customer Service Representative
1 week ago
We are seeking a dynamic and customer-focused **Customer Service Representative (CSR)** to join our international call center team. The ideal candidate will have excellent communication skills in English and a passion for delivering outstanding service to customers from the US markets.
Key Responsibilities:
* Answer inbound calls, emails, or chats from international customers professionally and promptly.
* Resolve customer queries, complaints, and issues effectively and efficiently.
* Maintain accurate records of interactions using the company's CRM system.
* Follow communication procedures, guidelines, and policies.
* Provide product/service information and support to ensure customer satisfaction.
* Escalate unresolved issues to appropriate internal teams when necessary.
* Meet or exceed performance metrics such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Requirements:
* Proven experience as a CSR or similar role in a call center environment.
* **Excellent English communication skills** (spoken and written).
* Ability to multi-task, prioritize, and manage time effectively.
* Basic computer literacy and familiarity with CRM systems.
* Flexible to work in night shifts
* Positive attitude and a problem-solving mindset.
Job Type: Full-time
Pay: Rs50, Rs100,000.00 per month
Work Location: In person
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