Customer Service Optimization

7 days ago


Karachi ShahraEFaisal, Pakistan Ibex Full time 950,000 - 1,380,000 per year

Role Description

This is a full-time on-site role for a Customer Service Representative at ibex's location in Karachi Division. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. Day-to-day tasks will include handling customer inquiries, resolving customer issues, and providing prompt and professional service.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Service skills
  • Customer Experience skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to multitask and work under pressure
  • Experience in the BPO industry is a plus
  • Bachelor's degree in any field

Job Types: Full-time, Contract, Fresher

Contract length: 6 months

Pay: Rs90, Rs115,000.00 per month

Application Question(s):

  • Are You Comfortable Working in Evening And Night Shifts?

Experience:

  • CSR: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person



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