End User Support

2 weeks ago

Hyderābād, Sindh, Pakistan UST Full time 900,000 - 1,200,000 per year

2 - 3 Years

1 Opening

Hyderabad, Mumbai

Role description

Key Responsibilities:

  • VIP and End-User Support

    Provide high-level technical support to VIPs and end-users, including hardware break-fix, desk-side support (DSS), and IMAC (Install, Move, Add, Change) services.
  • Smart Hands Support

    Offer on-site assistance for remote IT teams, including hardware replacements, cable management, and system troubleshooting.
  • Audio-Visual / Meeting Room Support

    Manage and support AV equipment for meetings and events, ensuring smooth operation of conferencing tools (Zoom, Teams, WebEx, etc.).
  • Device Onboarding / Offboarding

    Handle device setup, configuration, and deployment for new users; perform secure data wiping and returns during offboarding.
  • Asset & Inventory Management

    Maintain accurate records of IT assets and inventory. Conduct regular audits and ensure timely updates to asset databases.
  • Dispatch Coordination

    Coordinate with field technicians and service partners for efficient dispatch and resolution of technical issues.
  • Vendor & ISP Coordination

    Liaise with local vendors and internet service providers to ensure timely service delivery, maintenance, and issue resolution.
  • Local Network Support

    Provide basic network troubleshooting support including LAN/WAN connectivity, cabling, and switch port checks.
  • User Guidance & Training

    Assist users with IT tools, provide training on best practices, and support IT policy compliance.
  • Documentation & Reporting

    Maintain accurate documentation for support activities, assets, configurations, and incidents. Generate periodic reports as needed.
Skills

End User Support, Asset/Inventory Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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