Financial Client Success Specialist

3 days ago

Hyderābād, Sindh, Pakistan Tradu Full time 900,000 - 1,200,000 per year

Vacancy Name

Financial Client Success Specialist

Vacancy No

VN1351

Employment Type

Regular Full-Time

Location

Hyderabad

Job Details

We are currently seeking a Financial Client Success Specialist to join our dynamic team. In this role, you will be the first point of contact for our global clients — responsible for delivering accurate, timely, and one-call resolutions to account-specific inquiries.

This is not a scripted support role — it requires active listening, strong problem-solving, and a deep understanding of our financial products and platforms to deliver end-to-end support.

Primary responsibilities (not limited to)

  • Provide exceptional client service by resolving account-specific issues efficiently, often within a single interaction.
  • Manage inquiries across multiple channels (calls, emails, chat) in a professional and client-focused manner.
  • Execute account-related transactions and tasks with accuracy and compliance.
  • Guide clients on the use of financial products, such as CFDs, Listed Stocks, and Crypto wallets.
  • Ensure all client interactions comply with regulatory standards and internal policies.

Requirements

  • 1-3 years of experience in a customer service role in the financial Industry, preferred but not necessary
  • Excellent communication skills both verbally and in writing
  • Proficiency in computer programs such as Microsoft Office
  • Ability to work independently or as part of a team
  • Excellent problem-solving skills
  • Strong attention to detail
  • Ability to multitask effectively while maintaining accuracy
  • Fluency in English
  • Bachelor's degree in finance or a related field

Benefits

  • Competitive base salary with attractive discretionary quarterly bonus $
  • Flexibility of working between home/office in a scheduled manner
  • Weekday work only

Working days/hours: Monday to Friday; Fully working from the office - 8th Floor, Building 4, Raheja mindspace, Hi-tec city, Hyderabad

All Technementals Innovation India Private Limited employees must be eligible to work in India.

Prior to submitting your resume, the firm requests that you do the following:

Review the firm's website thoroughly at

Company Description

Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader's market.

Equal Opportunity Employer

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