Financial Client Success

3 days ago

Hyderābād, Sindh, Pakistan Tradu Full time 1,200,000 - 3,600,000 per year

Vacancy Name

Financial Client Success - Team Lead

Vacancy No

VN1350

Employment Type

Regular Full-Time

Location

Hyderabad

Job Details

We are currently seeking a Financial Client Success Team Lead to join our dynamic team. In this role, you will be the first point of contact for our global clients — responsible for delivering accurate, timely, and one-call resolutions to account-specific inquiries.

This is not a scripted support role — it requires active listening, strong problem-solving, and a deep understanding of our financial products and platforms to deliver end-to-end support.

Primary responsibilities (not limited to)

  • Lead, support, and develop a high-performing client-facing team by providing coaching, performance feedback, and ensuring operational targets and service standards are consistently met.
  • Provide exceptional client service by resolving account-specific issues efficiently, often within a single interaction.
  • Manage inquiries across multiple channels (calls, emails, chat) in a professional and client-focused manner.
  • Execute account-related transactions and tasks with accuracy and compliance.
  • Guide clients on the use of financial products, such as CFDs, Listed Stocks, and Crypto wallets.
  • Ensure all client interactions comply with regulatory standards and internal policies.

Requirements

  • 2-3 years of customer service experience within the financial industry, preferably at a stock broker, futures broker, asset management firm, CFD broker, or cryptocurrency exchange
  • Solid understanding of financial products such as Stocks, Futures, CFDs or Crypto
  • Ability to analyze team performance metrics and implement improvements
  • Excellent communication skills both verbally and in writing
  • Excellent problem-solving skills
  • Strong attention to detail
  • Ability to multitask effectively while maintaining accuracy
  • Proficiency in computer programs such as Microsoft Office
  • Fluency in English
  • Bachelor's degree in finance or a related field

Benefits

  • Competitive base salary with attractive discretionary quarterly bonus $
  • Flexibility of working between home/office in a scheduled manner
  • Weekday work only

Working days/hours: Monday to Friday; Fully working from the office - 8th Floor, Building 4, Raheja mindspace, Hi-tec city, Hyderabad

All Technementals Innovation India Private Limited employees must be eligible to work in India.

Prior to submitting your resume, the firm requests that you do the following:

Review the firm's website thoroughly at

Company Description

Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader's market.

Equal Opportunity Employer

  • Financial Client Success Specialist

    3 days ago

    Hyderābād, Sindh, Pakistan Tradu Full time 900,000 - 1,200,000 per year

    Vacancy NameFinancial Client Success SpecialistVacancy NoVN1351Employment TypeRegular Full-TimeLocationHyderabadJob DetailsWe are currently seeking a Financial Client Success Specialist to join our dynamic team. In this role, you will be the first point of contact for our global clients — responsible for delivering accurate, timely, and one-call...

  • Senior Financial Analyst

    3 days ago

    Hyderābād, Sindh, Pakistan Cyara Full time $80,000 - $120,000 per year

    Cyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can...

  • Tax Senior Financial Consultant

    2 weeks ago

    Hyderābād, Sindh, Pakistan EisnerAmper Full time 900,000 - 1,200,000 per year

    Job DescriptionTax Senior – Real EstateAt EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom –...

  • Analyst ,Client Relations

    1 week ago

    Hyderābād, Sindh, Pakistan Oaktree Capital Management Full time 900,000 - 1,200,000 per year

    Oaktree is a leader among global investment managers specializing in alternative investments, with about $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1200 employees and offices in 24 cities...

  • Workday Financials Technical Product Manager,

    1 week ago

    Hyderābād, Sindh, Pakistan Oaktree Capital Management Full time 1,200,000 - 3,600,000 per year

    Oaktree is a leader among global investment managers specializing in alternative investments, with over $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1400 employees and offices in 25 cities...

  • Workday Financials Technical Product Manager

    1 week ago

    Hyderābād, Sindh, Pakistan Oaktree Capital Management Full time 120,000 - 150,000 per year

    Oaktree is a leader among global investment managers specializing in alternative investments, with over $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1400 employees and offices in 25 cities...

  • Assurance Manager

    3 days ago

    Hyderābād, Sindh, Pakistan EisnerAmper Full time 1,200,000 - 3,600,000 per year

    Job DescriptionAt EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom – we give you the tools you...

  • Business Consultant

    3 days ago

    Hyderābād, Sindh, Pakistan Hope Global School Full time 760,000 per year

    Job DescriptionCyber Care is seeking a Business Consultant analyzes organizational practices, identifies improvement opportunities, and provides strategic solutions to enhance efficiency, growth, and profitability. The role involves advising clients on business planning, market strategies, financial optimization, and process improvements. Consultants...

  • Technical Manager

    3 days ago

    Hyderābād, Sindh, Pakistan Backbase Full time $60,000 - $120,000 per year

    We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey.You are the key technical contact and advisor to our...

  • Senior Operations Manager

    3 days ago

    Hyderābād, Sindh, Pakistan Backbase Full time 1,200,000 - 2,400,000 per year

    The Operations manager for Professional Services will be responsible for overseeing the operational functions of the Professional Services unit within Backbase. Collaborate closely with senior leadership, project managers, regional operations, People office and Finance to drive continuous improvement and scalability within the organization's services...