DevOps Engineer

About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division
Recognized by Gartner as a
"Vendor to Watch, CAKE" (a division of Constellation Software Inc.),
is a high-growth organization that delivers powerful SaaS-based solutions for advertisers looking to take full advantage of digital marketing opportunities. We leverage bleeding-edge technologies on a global infrastructure to empower our clients with the ability to track and analyze the massive amounts of data generated from multiple channels including search, social, mobile, affiliate, video and more.

The goal of
CAKE
is to solidify and grow our client base through the cooperative efforts of employees at all levels. To help us achieve this goal, we promote continuing professional development to serve the needs of our employees and the growth we are building together. By working together, increasing efficiencies, and focusing on quality and profitability, we will prosper in any economic environment.

The Position
We are looking for a
DevOps
*E*
ngineer
to work out of the Contour Software Karachi resource center office, as an extension of the division-based R&D department.

As a
DevOps Engineer
at CAKE, you will utilize your combination of Windows & Linux experience, network knowledge, and debugging skills to monitor and respond to events occurring within all operational aspects of CAKE's platform.

LiveOps
Essential Roles and Responsibilities
:

• Participate in LiveOps functions
• Perform Server Administration: configuring, managing, patching (Windows/Linux)
• Execute IIS Management Be the Primary for 3rd party multiple Domain/SSL Management (single/UCC)
• Participate in In-office and after-hours On Call rotation.
• Respond promptly to system alerts and evaluate root cause.
• Maintain internal ticket for customer facing issues
• Database troubleshooting- what's constraining it and the ability to communicate that
• Stay current with emerging helping instill that into the culture of CAKE's engineering teamDocument process and procedures as needed
• Stay calm under pressure
• Implement DNS Management through 3rd party tools
• Leverage scripting skills (PowerShell, Python, etc.) to understand and execute management tools used for deployments and maintenance functions.
• Possess basic Microsoft SQL Server administration/scripting skills

Communication/Teamwork

• Work collaboratively in a team-oriented, results-driven environment
• Communicate with all internal teams about the health and status of services
• Hold other team members accountable for quality. (e.g. if software is deemed "code complete" but does not meet the requirements, emphasize the need for more or better developer testing.)
• Clearly and promptly communicate any defects, issues, or concerns with software before, during, and after the development process.

Required Qualifications & Skills

• Bachelor's Degree preferred in Computer Science or equivalent experience is preferred, 2-3 years DevOps experience including exempt and non-exempt positions. Will consider experience in lieu of a degree.
• At least 2+ years of maintaining cloud infrastructure
• At least 3+ years of system administration
• Understanding of git and its use cases
• Ability to support more than one flavor of Linux
• Knowledge of Windows Server
• Understand how IP routing tables work
• Understand what an ELB, CDN, and VPC are
• Ability to understand maintaining a server without SSH/RDP directly to said server
• Strong familiarity with various scripting languages & frameworks (shell scripting, PowerShell, Python, Bash, etc.)
• HTML/XML/YAML
• Experienced in related web technology skills (DNS, HTTP, SSL)
• Experience with database systems and an ability to create DB queries and understand/troubleshoot stored procedures
• Moderate DB Skills in at least one of the following:
• MS SQL
• MySQL
• Postgres
• Skill to manage multiple priorities with limited supervision
• Accurate documentation skills
• Review, assess, communicate, and recognize security issues and fix in a timely manner
• Ability to multitask

Experience In The Following Is Preferred

• Previous LiveOps experience in a SaaS environment
• NoSQL, RDS and Redshift DB technologies are nice to have
• Large/Global server networks/architecture
• Jira or similar project management tools
• FreshDesk or similar support tools
• Being part of a Production On-Call rotation

Shift Timing:
Rotation based (Morning, Afternoon, Evening), ideally full overlap per PT.

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer:
At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.