Customer Onboarding Specialist

2 weeks ago

Lahore, Punjab, Pakistan Decklaration Full time 600,000 - 1,200,000 per year

About Us:

1Now is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, cut Turo fees, and streamline operations with features like custom rental websites, secure verification, automated agreements, and fleet analytics.

We are looking for a talented Performance Marketer specializing in Facebook Ads to help us drive growth, optimize ad performance, and maximize ROI.

Job Responsibilities:

  • Conduct sales calls for the SaaS product with already prospected leads, primarily in the US market, aiming to schedule meetings with the Sales team.
  • Guide clients through the complete onboarding process on the software, ensuring a smooth and effective start to their journey.
  • Manage key accounts from onboarding to full product delivery, acting as the primary point of contact throughout the product lifecycle.
  • Address client queries efficiently and communicate technical issues to the tech team, following through until resolution.
  • Conduct regular check-ins and meetings with existing clients to improve user experience and minimize churn.
  • Utilize CRM tools like Zoho, HubSpot, or similar to manage leads, track sales progress, and maintain accurate client records.
  • Identify upselling and cross-selling opportunities based on a deep understanding of client needs and use cases.
  • Stay informed about industry trends and best practices to continuously improve client engagement and internal processes.

Requirements

  • 1–2 years of experience in B2B SaaS sales or a similar role in the software or digital space.
  • Proven experience in handling client onboarding and key account management across the entire product lifecycle.
  • Strong familiarity with the US market, with an understanding of US client expectations and communication styles.
  • Excellent verbal and written communication skills tailored for professional client interaction.
  • Willingness to take ownership of client onboarding, support, and satisfaction.
  • Hands-on experience with CRM tools like Zoho, HubSpot, or comparable platforms.
  • Strong organizational and multitasking abilities to manage multiple client relationships simultaneously.
  • Ability to coordinate cross-functionally, especially with technical teams, to ensure client concerns are resolved efficiently.

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