
Auditor
2 days ago
About Company
Hurak is a leading EdTech course marketplace that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years, and we are expanding our business to become a global brand. For that, we are currently looking for an Auditor.
Position Title: Quality Assurer
Timing: 12:00 PM to 9:00 PM
Location: DHA Phase 6 Lahore
Job Type: On-Site
Key Responsibilities:
Ticket Management & Review (Zoho Desk):
- Monitor and audit closed tickets to ensure accurate resolution and documentation.
- Verify if customer contact information is correctly logged and updated.
- Identify and report any improperly closed or mishandled tickets.
- Review detached calls, ensuring appropriate follow-ups were made.
- Track and manage open calls and unresolved issues to ensure timely closure.
Task & Process Quality Assurance:
- Review open tasks for accuracy, priority, and timely execution.
- Provide feedback to relevant teams on quality gaps and improvement opportunities.
- Collaborate with team leads to implement corrective actions where needed.
Reporting & Continuous Improvement:
- Generate and maintain regular quality reports and audit logs.
- Highlight trends & recurring issues
- Contribute to the development and refinement of quality assurance processes.
Cross-functional Support:
- Assist other departments in ensuring quality standards across workflows.
- Support in training or onboarding initiatives related to customer service quality.
Requirements:
- Bachelor's degree
- 0-1 years of relevant work experience - Freshers are encouraged to apply.
- Proficiency in English skills, both writing and verbal
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