Senior Database Administrator

WHO ARE WE?

Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit

Our vision

Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.

Our Ways of Working

At Afiniti, how we work is just as important as what we achieve. Our
Ways of Working
are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients. These principles are not abstract values - they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter.

Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges and conversations directly, and to embrace the richness of our global community with respect and openness. They remind us to celebrate excellence, show kindness, and assume good intentions in every interaction. By living these principles consistently, we build the culture we aspire to - one that is ambitious, respectful, and relentlessly focused on creating meaningful impact for our clients and each other.

THE ROLE

Senior Analyst, Database Administration (DBA)

Reporting to:
Manager – Database Administration

LOCATION

Pakistan

Work Environment:
Hybrid

ABOUT THE ROLE

Afiniti is looking for a Senior Analyst, Database Administration (DBA) who is analytical, detail-oriented, and driven by data accuracy and system reliability. Reporting to the Manager, Database Administration, you will play a key role in maintaining, optimizing, and safeguarding Afiniti's database infrastructure across global environments. This role is critical in ensuring high availability, performance tuning, and seamless integration of data systems that power Afiniti's AI-driven solutions.

Our DBA team collaborates closely with engineering, infrastructure, and data science teams across multiple regions. The environment is fast-paced and collaborative, offering exposure to a range of technologies and complex data challenges while working alongside skilled professionals who will support your technical and professional growth.

What will be your key deliverables

• Database Maintenance – Ensure databases are properly configured, optimized, and backed up to support high availability.
• Performance Tuning – Monitor and improve database performance, identifying and resolving bottlenecks proactively.
• Data Security & Compliance – Implement and maintain security controls to protect sensitive information and ensure compliance with internal policies.
• Backup & Recovery – Manage database backup strategies and perform recovery operations as required.
• Collaboration & Support – Work closely with development and infrastructure teams to support deployments, troubleshoot production issues, and ensure smooth operations.

Who you are

Experience:
5+ years of experience in database administration or a related field, preferably within a large-scale or global organization.

Education:
Bachelor's degree in Computer Science, Information Technology, or a related discipline (certifications in SQL Server, or similar technologies are a plus).

Skills

• Strong knowledge of MySQL, PostgreSQL and/or SQL Server database environments.
• Experience with database performance tuning, query optimization, and replication.
• Hands-on experience in backup, recovery, and database security management.
• Proficiency in automation and scripting (PowerShell, Python, Bash).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Clear communication and collaboration with cross-functional teams.
• Ability to prioritize tasks and deliver results under tight deadlines.

Behavioral Traits:
Analytical, dependable, collaborative, and able to thrive in a fast-paced technical environment.

Nice to have

• Working knowledge of Python for automation and scripting.
• Familiarity with Airflow for workflow orchestration and data pipeline management.
• Experience with Greenplum or other Massively Parallel Processing (MPP) databases.

What success looks like

In this role, you will be successful if you:

• Maintain consistent database uptime and reliability across environments.
• Drive performance improvements through proactive monitoring and tuning.
• Collaborate effectively with cross-functional teams to ensure data accuracy, compliance and availability.

Why should you apply

• Opportunity to work with cutting-edge database technologies in a global AI-driven company.
• Exposure to complex, high-availability environments supporting enterprise applications.
• Growth opportunities through technical learning and mentorship from experienced DBA professionals.

What will make you stand out in the crowd

You are someone who thrives on solving complex data challenges, brings a proactive approach to system reliability, and takes ownership of critical operations. Your strong technical foundation, collaboration skills, and drive for excellence will make you an invaluable part of the DBA team.

We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.