Debt Collector

About the Role

Remote Scouts is hiring
Debt Collectors
to support one of our U.S.-based clients. In this role, you'll work directly with colleges and universities across the U.S. to manage student account recoveries, negotiate payment arrangements, and maintain professional, compliant communication at all times.

If you have strong communication, negotiation, and time management skills, and you thrive in a results-driven environment, we'd love to hear from you

Key Responsibilities

• Contact student debtors via
  phone, email, text, and mail
  on behalf of client colleges/universities.
• Handle
  100+ accounts and calls per day
  , ensuring timely follow-ups and updates.
• Negotiate payment plans, settlements, or full payments according to client policies.
• Conduct monthly audits for
  declined payments, disputes, and bankruptcy cases
  .
• Maintain accurate documentation and account notes in CRM systems.
• Adhere to
  U.S. collection laws
  including FDCPA, TCPA, CFPB, HIPAA, and SCRA.
• Demonstrate empathy, professionalism, and strong attention to detail.

Performance Objectives

• Maintain
  ≥95% compliance
  with client and legal standards.
• Achieve or exceed monthly
  collection recovery targets
  .
• Maintain
  call quality ≥85%
  and ensure
  100% accuracy
  in data entry.

Qualifications

• Bachelor's degree (preferred) or equivalent professional experience.
• 1–3 years
  of experience in
  debt collection, customer service, or call center
  roles.
• Excellent verbal and written English communication skills.
• Strong knowledge of U.S. collection compliance standards.
• Proficient in CRM tools, Excel, and call management systems.
• Results-oriented, disciplined, and professional under pressure.

Why Join Remote Scouts?

At Remote Scouts, we connect global talent with trusted U.S. partners, ensuring every professional works in a supportive, transparent, and growth-focused environment.

Equal Opportunity Employer

Remote Scouts is an equal opportunity employer. We welcome applicants from all backgrounds and ensure a fair, inclusive, and harassment-free workplace.

Apply Now:

Send your updated CV to