Customer Service Representative

3 days ago


Lahore, Punjab, Pakistan Raybel Dispatch Management Full time

Company Description

Raybel Dispatch, based in Canada, is a leading provider of dispatch and business process outsourcing (BPO) services across North America and the UK. With over six years of industry experience, Raybel specializes in services such as taxi, limo, and truck dispatching, inbound and outbound customer support, telemarketing, and order-taking. The company is committed to delivering reliable, scalable, and cost-effective support to improve operational efficiency and customer satisfaction. Raybel's offerings include 24/7 dispatch services, multilingual customer support, and seamless delivery coordination solutions tailored to meet clients' needs.

Role Description

This is a full-time on-site role for a Customer Service Representative, based in Lahore. The role involves providing exceptional customer service and support, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The representative will handle coordination and communication with clients, manage customer reservations, assist with resolving concerns, and deliver efficient service in line with the company's standards.

Qualifications

  • Strong aptitude in Customer Service, Customer Support, and Customer Experience
  • Proven skills in Customer Satisfaction and providing solutions to client concerns
  • Exceptional communication and interpersonal abilities
  • Proficiency in English, and additional language skills are a plus
  • Familiarity with dispatch or call center operations is an advantage
  • Ability to multitask and work effectively in a fast-paced environment
  • Graduate degree or comparable experience in a related field is preferred


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