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customer correspondence

2 weeks ago

Karachi, Sindh, Pakistan MAP Group Of Companies Full time 480,000 per year

MAP Enterprises (Pvt) Ltd, a leading international freight forwarder, NVOCC, and shipping agent with over three decades of excellence, is seeking a motivated and detail-oriented Customer Correspondence officer to join our team.

Job Description:

The role involves assisting the Managing Director (MD) and Directors by handling customer emails and ensuring smooth communication with relevant departments.

Key Responsibilities:

  • Draft, review, and respond to customer emails under the guidance of MD & Directors.
  • Coordinate with internal departments to gather information for accurate responses.
  • Maintain proper records of correspondences.
  • Follow up on pending matters to ensure timely replies.
  • Prepare summaries and communication reports for management.

Requirements:

  • Bachelor's degree.
  • Fresh graduates are strongly encouraged to apply.
  • Strong written and verbal communication skills in English.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Good organizational skills with attention to detail.
  • Professional attitude and willingness to learn.

What We Offer:

  • Competitive entry-level salary package.
  • Supportive and professional work environment.
  • Training and mentoring opportunities.
  • Clear career growth path within the organization.

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person