Customer Relations Executive

24 hours ago

Karachi, Sindh, Pakistan Emirates Talent Solution Full time 960,000 - 1,200,000 per year

Position Title: Customer Relations Executive

Industry: Property Development & Real Estate

Location: Karachi, Pakistan

Employment Type: Full-time

Job Overview:

A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.

The ideal candidate should possess 5–7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.

Key Responsibilities

Client Communication & Relationship Management

  • Act as the primary point of contact for client communication, ensuring timely and professional responses.
  • Build and maintain long-term relationships with existing and prospective clients.
  • Coordinate property viewings, client meetings, and follow-ups with the sales team.
  • Provide accurate information on payment schedules, project updates, and documentation.

Post-Sales Support

  • Guide clients through booking, documentation, and property handover stages.
  • Liaise with finance and legal teams for smooth transaction processes.
  • Maintain records of client interactions, feedback, and correspondence for continuous improvement.

Administration & Coordination

  • Prepare and manage client files, agreements, and reports.
  • Support the sales and marketing departments with communication materials and client coordination.
  • Collaborate with management to enhance the overall client experience and service standards.

Key Requirements

Education:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Experience:

  • 5–7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.

Skills & Competencies:

  • Excellent verbal and written communication in English and Urdu.
  • Strong client-handling, negotiation, and problem-solving skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.
  • Highly organized, confident, and capable of multitasking effectively.
  • Professional appearance with strong interpersonal and presentation skills.

Compensation & Benefits

  • Competitive salary package based on experience.
  • Performance-based incentives.
  • Professional growth and learning opportunities.
  • A collaborative and dynamic work environment.

Job Type: Full-time

Pay: Rs80, Rs100,000.00 per month

Ability to commute/relocate:

  • Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your current salary?
  • What is your expected salary?

Experience:

  • Property Development: 5 years (Required)

Language:

  • English (Required)

Work Location: In person

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