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Associate, Business Manager
2 weeks ago
foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description- You will be responsible for the Darkstore which is 24 hours operational so you will be placed on-site at the darkstore.
- You will have to work at least 6-8 hours at the dark store but you will be virtually connected with your team even after office hours.
- Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
- Responsible for steering the warehouse operations to the agreed SLAs and KPIs
- Proactively recommend and implement operational goals, objectives, and process improvements
- Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment
- Allocate resources to ensure optimal efficiency (scheduling)
- Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
- Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
- Effectively ensure that the implementation of policies, procedures and work standards are met
- Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
- Ensure warehouse housekeeping and workplace safety
- Ensure timely dispatch of orders with 100% accuracy.
- Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
- Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda riders
- Minimum 2-3 years working experience
- In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
- Knowledge of industry's local legislation
- Stakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and community
- Working knowledge of performance/operation metrics
- Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
- Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
- Self-motivated and able to work independently
- Outstanding communication and people skill
- Bachelor's from a reputable university
- We work in a flexible but fast paced environment.
- We start and end with customers to deliver exceptional service.
- We love to innovate, prioritize, decide, and deliver.
We love what we do, and we don't rest until our targets are achieved.. So if you're also someone who is driven until the dream is achieved, come join us
