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Customer Service Representative

2 weeks ago


Rawalpindi, Punjab, Pakistan iMart Stencils Full time 200,000 - 300,000 per year

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative (CSR). This opportunity is ideal for individuals looking to gain valuable experience in customer service and make a positive impact within a dynamic work environment.

Responsibilities:

  • Customer Interaction:
  • Engage with customers through various channels, including phone, email, and chat to verify about their orders and information.
  • Address customer inquiries, concerns, and provide information about products or services.
  • Problem Resolution:
  • Assist in resolving customer issues and complaints in a timely and efficient manner.
  • Collaborate with team members to find effective solutions.
  • Documentation:
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Prepare reports summarising customer feedback and common concerns.
  • Product/Service Knowledge:
  • Acquire a comprehensive understanding of our products or services to effectively assist customers.
  • Team Collaboration:
  • Collaborate with team members to ensure a consistent and positive customer experience.
  • Share insights and feedback to contribute to continuous improvement.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Call center experience is preferred .
  • Strong problem-solving abilities.
  • Ability to work collaboratively in a team-oriented environment.
  • Basic computer skills and proficiency in MS Office applications.

Requirements:

  • Currently enrolled in a relevant academic program
  • Eagerness to learn and contribute to a positive customer experience.

How to Apply:

Interested candidates are encouraged to submit their resume and a brief cover letter detailing their interest and suitability for the position. Please email your application to

Note

  • Only shortlisted candidates will be contacted for further consideration.

Job Type: Full-time

Pay: Rs20, Rs30,000.00 per month

Work Location: In person