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Customer Service Representative
2 weeks ago
We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative (CSR). This opportunity is ideal for individuals looking to gain valuable experience in customer service and make a positive impact within a dynamic work environment.
Responsibilities:
- Customer Interaction:
- Engage with customers through various channels, including phone, email, and chat to verify about their orders and information.
- Address customer inquiries, concerns, and provide information about products or services.
- Problem Resolution:
- Assist in resolving customer issues and complaints in a timely and efficient manner.
- Collaborate with team members to find effective solutions.
- Documentation:
- Maintain accurate and detailed records of customer interactions and transactions.
- Prepare reports summarising customer feedback and common concerns.
- Product/Service Knowledge:
- Acquire a comprehensive understanding of our products or services to effectively assist customers.
- Team Collaboration:
- Collaborate with team members to ensure a consistent and positive customer experience.
- Share insights and feedback to contribute to continuous improvement.
Qualifications:
- Excellent communication and interpersonal skills.
- Call center experience is preferred .
- Strong problem-solving abilities.
- Ability to work collaboratively in a team-oriented environment.
- Basic computer skills and proficiency in MS Office applications.
Requirements:
- Currently enrolled in a relevant academic program
- Eagerness to learn and contribute to a positive customer experience.
How to Apply:
Interested candidates are encouraged to submit their resume and a brief cover letter detailing their interest and suitability for the position. Please email your application to
Note
- Only shortlisted candidates will be contacted for further consideration.
Job Type: Full-time
Pay: Rs20, Rs30,000.00 per month
Work Location: In person
