Customer Service Representative

6 days ago


Rawalpindi, Punjab, Pakistan THE CP TECH INTERNATIONAL L.T.D Full time 400,000 - 600,000 per year

Customer Service Representative (CSR)

Company: CP Tech International

Location: Office-based

Timings: 8:00 PM – 12:00 AM (UK Shift)

Break: 1 Hour Break Included

Job Overview:

We are seeking a Customer Service Representative (CSR) to handle customer inquiries, resolve issues, and ensure an exceptional service experience. The ideal candidate should have a polite, professional attitude and strong communication skills.

Key Responsibilities:

· Answer incoming customer calls and messages.

· Provide information regarding products, services, and orders.

· Resolve complaints efficiently with empathy and professionalism.

· Keep accurate records of customer interactions and follow-ups.

· Collaborate with other departments to ensure smooth customer support.

Requirements:

· Excellent spoken and written English.

· Strong listening and problem-solving skills.

· Prior experience in a customer service or call center role preferred.

· Basic computer literacy (CRM or ticketing system knowledge is a plus).

· Must be comfortable working in UK shift hours.

Perks & Benefits:

· Salary: Starting from PKR 50,000 (Performance-based growth).

· Monthly incentives and bonuses.

· Tea Break & Refreshment items provided.

· Supportive environment with training and skill development.

Contact Details:

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person



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