Software Support Engineer II

2 weeks ago

Karachi, Sindh, Pakistan Pakistan Single Window Full time $40,000 - $80,000 per year
  • Assist in reviewing and resolving software issues escalated from the L2 support team.
  • Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback.
  • Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues.
  • Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes.
  • Develop knowledge of PSW software applications and stay updated on new releases.
  • Perform tasks assigned by the line manager to enhance software support functions.
  • Support the monitoring of production incidents and assist in identifying trends to help prevent future issues.
Requirements
  • Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline.
  • 1-2 years of relevant experience.
  • Proficient in SQL query writing.
  • Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools.
  • Basic understanding of microservices architecture principles, architectural challenges & logging issues.
  • Basic knowledge of Queue services such as RabbitMQ or similar queue management tools.
  • Should have familiarity with C# and JavaScript code to recognize fundamental issues.
  • Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
  • Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools.
  • Knowledge of software development methodologies and the software development lifecycle.
  • Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements.
  • Strong interpersonal skills and problem-solving abilities to work with cross-functional teams.
Benefits
  • Competitive salary
  • Fuel Card
  • Health benefits
  • Professional development opportunities
  • Inclusive work culture & much more

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