Procurement Specialist II

About Afiniti

Afiniti is the leading provider of artificial intelligence that improves customer experience - making moments of human connection more valuable. Our vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. For the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey.

As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth. We aim to do this by offering our core routing AI to a larger number of medium-sized enterprises at a lower price and via a subscription-based model and by addressing more use cases via a Generative AI-based, voice- and chat-enabled, AI Agent with unique IP that delivers prompt-first application development (as opposed to legacy flow builders), and AI-driven instrumentation to maximize performance.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit

About the role

Procurement Specialist II - Pakistan

Procurement team here at afiniti contributes to the organization's success through effective procurement practices and collaborate with cross-functional teams to identity the requirements, optimize procurement strategies and identify cost-saving opportunities while maintaining quality standards. Procurement Analyst II is one of integral part of procurement team, responsible for managing procurement processes and supporting end-users with IT purchases. Liaise with various departments to understand their IT procurement needs and ensure timely delivery of required equipment and services.

Key Responsibilities:

• Gather data for tender launches, including product specifications and expected consumption.
• Negotiate discounts with suppliers for all purchases.
• Provide user support for IT purchases such as laptops, printers, and network equipment.
• Coordinate with end-users to resolve IT issues promptly.
• Develop relationships with stakeholders, both internal and external.
• Prepare and evaluate tenders in coordination with Sourcing Specialists and Manager.
• Review and resolve daily correspondences.
• Receive and review purchase requisitions, subject to necessary approvals.
• Maintain relationships with suppliers to ensure optimal service.
• Keep updated on market prices and maintain supplier records.
• Visit suppliers to evaluate product offerings and quality, making recommendations for future requirements.
• Participate in price negotiations and contract formation.
• Ensure compliance with company rules and regulations.

Minimum Qualifications:

• 3+ years of relevant global procurement experience.
• Bachelor's degree, preferably in Information Technology.
• Proficiency in Microsoft Office Packages.
• Proficiency in SAP Ariba Sourcing and Oracle NetSuite P2P.
• Proficiency in reporting (Preferably Power BI)
• Hands on experience in managing global logistics operations
• Fluency in spoken and written English.
• Demonstrated experience in administrative support.
• Familiarity with sourcing and vendor management.
• Knowledge of contractual terms and conditions.
• Prior procurement experience in the IT industry.

Preferred Qualifications:

• Strong interpersonal and communication skills.
• Initiative-driven with sound organizational skills.
• Excellent multitasking abilities.
• Effective problem-solving skills.
• Proficient in project management.
• Ability to communicate effectively and build relationships.
• Prior procurement experience in the IT industry.

Location/Remote work statement

Hybrid opportunity, Pk based