Current jobs related to SLA Support Analyst - Lahore, Punjab - MTP (Mayfair Technology Partners)
-
SLA Support Specialist(Technical)
2 weeks ago
Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 900,000 - 1,200,000 per yearWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer...
-
Technical Support Specialist
2 weeks ago
Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 900,000 - 1,200,000 per yearJob Summary:We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...
-
Technical Support Specialist
4 days ago
Lahore, Punjab, Pakistan Mayfair Technology Partners (MTP) Full time 900,000 - 1,200,000 per yearWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer...
-
Technical Support Engineer
7 days ago
Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 1,200,000 - 3,600,000 per yearJob Summary:We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...
-
Technical Support Specialist
2 weeks ago
Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 1,200,000 - 3,600,000 per yearWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer...
-
Technical Support Specialist
1 week ago
Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 640,000 - 1,920,000 per yearJob descriptionWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...
-
Customer Support Analyst
2 weeks ago
Lahore, Punjab, Pakistan Contour Software Full time $4,000 - $8,000 per yearAbout ContourContour Softwarehas grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Analyst
4 days ago
Lahore, Punjab, Pakistan Jobory Full time 600,000 - 1,200,000 per yearRole DescriptionThis is a full-time on-site role for an Analyst based in Lahore. The Analyst will be responsible for analyzing data, generating reports, and providing insights to support business decision-making. Day-to-day tasks include data collection, data cleaning, statistical analysis, and report generation. The Analyst will also collaborate with...
-
Analyst
2 weeks ago
Lahore, Punjab, Pakistan APPLY FOR ALL ACTIVE JOBS ABROAD Full time 600,000 - 1,200,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Analyst, based in Punjab, Pakistan. The Analyst will be responsible for collecting, analyzing, and interpreting data to provide actionable insights. Day-to-day tasks include preparing reports, identifying trends, and making recommendations based on...
-
Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 900,000 - 1,200,000 per year" Please read job description thoroughly before applying"Job Summary:We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between...
SLA Support Analyst
2 weeks ago
We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.
⸻
Key Responsibilities:
SLA Management:Monitor and manage SLA compliance across all technical support contracts.
Track performance metrics and generate regular reports on SLA adherence.
Identify and escalate SLA breaches, and coordinate resolution efforts.
Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.
Troubleshoot hardware, software, and network issues.
Collaborate with internal teams to resolve complex technical problems.
Client Communication:Serve as the primary point of contact for SLA-related inquiries.
Communicate service updates, outages, and resolutions clearly and professionally.
Conduct periodic reviews with clients to ensure satisfaction and contract alignment.
Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.
Prepare monthly/quarterly SLA compliance reports for internal and client review.
Process Improvement:
Recommend improvements to support processes to enhance SLA compliance.
Assist in developing and refining SLA templates and support documentation.
⸻
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience in technical support or IT service management.
Strong understanding of SLA frameworks and ITIL principles.
Excellent communication and customer service skills.
Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.
Ability to work independently and manage multiple priorities.
⸻
Preferred Skills:
ITIL certification or equivalent.
Experience with contract management systems.
Familiarity with cloud services and enterprise IT environments.
Job Type: Full-time
Work Location: In person
