Technical Support Specialist

1 day ago

Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 104,000 - 130,878 per year

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

⸻

Key Responsibilities:

SLA Management:Monitor and manage SLA compliance across all technical support contracts.

Track performance metrics and generate regular reports on SLA adherence.

Identify and escalate SLA breaches, and coordinate resolution efforts.

Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network issues.

Collaborate with internal teams to resolve complex technical problems.

Client Communication:Serve as the primary point of contact for SLA-related inquiries.

Communicate service updates, outages, and resolutions clearly and professionally.

Conduct periodic reviews with clients to ensure satisfaction and contract alignment.

Documentation & Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.

Prepare monthly/quarterly SLA compliance reports for internal and client review.

Process Improvement:

Recommend improvements to support processes to enhance SLA compliance.

Assist in developing and refining SLA templates and support documentation.

⸻

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in technical support or IT service management.

Strong understanding of SLA frameworks and ITIL principles.

Excellent communication and customer service skills.

Proficiency in ticketing systems & Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.

Ability to work independently and manage multiple priorities.

⸻

Preferred Skills:

ITIL certification or equivalent.

Experience with contract management systems.

Familiarity with cloud services and enterprise IT environments.

Full Time Onsite (Monday to Friday)

Job Type: Full-time

Job Type: Full-time

Ability to commute/relocate:

  • Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • SLA Managment and support: 3 years (Required)

Language:

  • english (Required)

Location:

  • Lahore (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

  • Technical Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time

    Technical Support Specialist (Accounting)Join to apply for the Technical Support Specialist (Accounting) role at Contour SoftwareTechnical Support Specialist (Accounting)3 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Specialist (Accounting) role at Contour SoftwareGet AI-powered advice on this job and more exclusive...

  • Technical Support Specialist

    8 hours ago

    Lahore, Punjab, Pakistan beBeeSupport Full time 600,000 - 1,200,000

    Technical Support Specialist Our organization requires a skilled technical support specialist with strong communication skills to perform various duties. Key Responsibilities: Provide technical assistance and support to internal networks and employees. Collaborate across the organization to resolve complex issues and follow reported problems through to...

  • Technical Support Specialist

    3 hours ago

    Lahore, Punjab, Pakistan beBeeCareer Full time 30,000 - 40,000

    Key Role: Technical Support SpecialistJob Description:As a technical support specialist, you will play a vital role in providing expert technical guidance and assistance to our sales team.Collaborate with the sales team to identify customer needs and provide suitable solutionsConduct product demonstrations and presentations to potential clients to showcase...

  • Technical Support Specialist

    2 days ago

    Lahore, Punjab, Pakistan beBeeTechnical Full time 5,000,000 - 8,000,000

    ">About the JobWe are seeking a proactive and results-driven Technical Support Specialist to join our dynamic team. As a key member of our support group, you will be responsible for providing exceptional customer service through various communication channels.The ideal candidate will have a strong technical background and excellent problem-solving skills to...

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    Job OverviewWe are seeking a highly motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to clients using our software products.Key ResponsibilitiesProvide technical support to clients via phone, email, and live chatTroubleshoot...

  • Technical Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan EWS Group Full time

    Technical Support Specialist (Level 3 – Production Support / Developer) page is loaded## Technical Support Specialist (Level 3 – Production Support / Developer)locations: PER - Lahore, PKtime type: Full timeposted on: Posted Todayjob requisition id: R46821**About Contour**has grown from a dozen people to over 2,000 staff across 3 cities, in less...

  • Technical Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy working with data and providing top-notch support to customers.">In this role, you will be responsible for providing advanced technical support to customers by researching, diagnosing, and troubleshooting complex data...

  • Technical Support Specialist

    4 days ago

    Lahore, Punjab, Pakistan beBeeSystemEngineer Full time 900,000 - 1,200,000

    Job OpportunitySenior System Engineer PositionWe're seeking a highly skilled technical support specialist with deep expertise in Windows Servers, Microsoft Azure, Office 365, and server migrations.About the RoleOur company is hiring a Senior System Engineer for our client partner. The ideal candidate will be responsible for managing complex infrastructure,...

  • Technical Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 900,000 - 1,200,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...

  • Technical Support Officer

    1 week ago

    Lahore, Punjab, Pakistan Inbox Business Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.As a Technical...