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Software Support Engineer

2 weeks ago

Pakistan Thinglogix Full time 600,000 - 1,200,000 per year

We are looking for a Level 1 Support Engineer to join our team and provide first-line support across AWS-based and AI-driven projects. This role requires a mix of DevOps troubleshooting, development fundamentals, and AWS operational skills. You will be the first point of contact for customer issues, helping to debug, investigate, and resolve problems efficiently. Additionally, you will play a key role in tracking AWS costs, optimizing usage, and identifying opportunities for cost reduction.

Requirements

  • Basic AWS skills: familiarity with AWS Console, CloudWatch, and core services.
  • Programming knowledge: experience with at least one language (e.g., Python, Java, , etc.).
  • DevOps fundamentals: ability to troubleshoot system issues and work with cloud tools.
  • Cost-awareness: understanding of AWS billing, usage, and cost optimization practices.
  • Strong problem-solving and debugging skills.
  • Good communication skills to interact with customers.
  • Ability to work in rotational shifts (morning & night).
  • Experience with ticketing systems and incident management.

Job Type: Full-time

Work Location: Remote