Senior Network Engineer
7 days ago
About the Role
Lumina Technologies (Pvt.) Ltd. is seeking a
Senior Network Engineer
with hands-on expertise in IT infrastructure and network management within a
BPO/Call Center environment
. The role involves ensuring stable connectivity, server management, troubleshooting technical issues, and providing smooth day-to-day IT operations. Specially expertise in
troubleshooting of voice cutting issues, etc.
About Us
Lumina Technologies (Pvt.) Ltd. is a
leading BPO & Call Center service provider
for the USA & Canada, specializing in
Lead Generation
and
Customer Service Solutions
.
We are registered with
SECP, FBR, PTA, PSEB & EOBI
, and hold a valid
PSEB Call Center License
.
Key Responsibilities
- Ensure uninterrupted internet connectivity for
voice calling
. - Resolve voice-cutting issues on cloud-based dialers.
- Manage cloud dial-up systems efficiently.
- Manage and configure
server
for user monitoring & browsing control. - Configure & troubleshoot
Mikrotik routers, Cisco & D-Link switches
. - Work with ISPs to maintain
stable internet operations
. - Provide
first-line support
for hardware, software & network issues. - Handle
system maintenance & installations
(Laptop, PC, network devices). - Troubleshoot
hardware issues
(RAM, SSD, PSU, etc.). - Maintain proper
IT inventory records
.
Requirements
- Experience:
3–5 years in IT & Network Management (BPO/Call Center). - Technical Skills:
- Server configuration & user monitoring
- Router & switch
configuration,
management (Mikrotik, Cisco, D-Link) - Network troubleshooting & optimization
Education:
Bachelor's in IT, Computer Science, or related field.
Preference:
Prior
Call Center experience
is highly desirable.
Perks & Benefits
Market Competitive Salary
EOBI Coverage
Travel Allowance
Paid Leaves
Performance Bonuses
Career Growth Opportunities
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