Senior Network Engineer

7 days ago

Islamabad, Islamabad, Pakistan Talent Hunt by Lumina Tech Full time 900,000 - 1,200,000 per year

About the Role

Lumina Technologies (Pvt.) Ltd. is seeking a
Senior Network Engineer
with hands-on expertise in IT infrastructure and network management within a
BPO/Call Center environment
. The role involves ensuring stable connectivity, server management, troubleshooting technical issues, and providing smooth day-to-day IT operations. Specially expertise in
troubleshooting of voice cutting issues, etc.

About Us

Lumina Technologies (Pvt.) Ltd. is a
leading BPO & Call Center service provider
for the USA & Canada, specializing in
Lead Generation
and
Customer Service Solutions
.

We are registered with
SECP, FBR, PTA, PSEB & EOBI
, and hold a valid
PSEB Call Center License
.

Key Responsibilities

  • Ensure uninterrupted internet connectivity for
    voice calling
    .
  • Resolve voice-cutting issues on cloud-based dialers.
  • Manage cloud dial-up systems efficiently.
  • Manage and configure
    server
    for user monitoring & browsing control.
  • Configure & troubleshoot
    Mikrotik routers, Cisco & D-Link switches
    .
  • Work with ISPs to maintain
    stable internet operations
    .
  • Provide
    first-line support
    for hardware, software & network issues.
  • Handle
    system maintenance & installations
    (Laptop, PC, network devices).
  • Troubleshoot
    hardware issues
    (RAM, SSD, PSU, etc.).
  • Maintain proper
    IT inventory records
    .

Requirements

  • Experience:
    3–5 years in IT & Network Management (BPO/Call Center).
  • Technical Skills:
  • Server configuration & user monitoring
  • Router & switch
    configuration,
    management (Mikrotik, Cisco, D-Link)
  • Network troubleshooting & optimization

Education:
Bachelor's in IT, Computer Science, or related field.

Preference:
Prior
Call Center experience
is highly desirable.

Perks & Benefits

Market Competitive Salary

EOBI Coverage

Travel Allowance

Paid Leaves

Performance Bonuses

Career Growth Opportunities

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