TST Engineer

2 weeks ago

Lahore, Punjab, Pakistan Transworld Associates Pvt. Ltd Full time 500,000 - 1,200,000 per year

We are hiring TAC Engineer

  • Provide technical support to customers on call and via email to maximize First Call Resolution (FCR).
  • Successful handling of customer service issues
  • Conducting fault analysis and guiding customer through to troubleshoot the issue on call.
  • Able to manage customer calls efficiently with good interpersonal skills.
  • Should possess basic understanding of FTTH / GPON Network, Internet, IPTV/NOD and VoIP.
  • Possess basic understanding of AAA platforms such as Radius and / or TACACS (PPPOE user's management).
  • Should understand IP Protocols (ICMP, UDP, TCP); IP filtering and firewall, Routing Protocols (BGP, OSPF, ISIS), Quality of Service, MPLS, Ethernet (STP, RSTP, 1qVLANs, QinQ), WLAN, IP Submitting & SMTP.
  • Manage network service and should be strong IN network documentation.

Education:

  • Bachelor's

Job Type: Full-time

Work Location: In person

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