Manager After Sales

1 week ago


Lahore, Punjab, Pakistan Al Fatah Electronics Full time 100,000 - 2,000,000 per year

We are hiring for After Sales Department - Manager – After Sales

Experience should be years

Lopcation is Head Office, Lahore

After Sales Department

Full Time Onsite Role

Gender Male

About the Role. We're seeking a dynamic and customer-focused Assistant Manager – After sales to lead our after-sales support operations. You'll be the bridge between our customers and internal teams, ensuring satisfaction, loyalty, and long-term relationships.

Key Responsibilities

  • Lead and manage the after sales support team to deliver exceptional customer service

  • Resolve post-purchase inquiries, complaints, and warranty claims efficiently

  • Monitor customer satisfaction metrics and implement improvement strategies

  • Collaborate with sales, service, and product teams to enhance customer experience

  • Develop training programs for support staff to maintain high service standards

  • Analyze feedback and market trends to inform product and service improvements

  • Ensure compliance with company policies and service-level agreements

  • Experience in the electronics industry is a plus1

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or related field

  • years of experience in customer support / after sales management

  • Strong leadership, communication, and problem-solving skills

  • Proficiency in MS Office (Excel, Word, Outlook)

  • Ability to manage cross-functional teams and drive performance

How to apply

Send your resume with the Subject Line Manager – After-sales at of Whatsapp your resume at

Job Type: Full-time

Pay: Rs100, Rs200,000.00 per month

Work Location: In person


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