Customer Services Representative
2 weeks ago
We are looking for a Customer Service Representative to join our team and provide exceptional support to our clients. The CSR will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience while maintaining professionalism at all times.
Key Responsibilities:
- Respond to customer inquiries via phone, and chat in a timely and professional manner.
- Maintain accurate records of customer interactions
- Follow up with customers to ensure their queries are resolved.
- Provide service information and guidance to customers.
- Collaborate with internal departments to resolve complex issues.
- Meet performance targets for response time, resolution rate, and customer satisfaction.
Requirements:
- Bachelor's degree (preferred) or intermediate/graduate with relevant experience.
- Prior experience in customer service or a related field is a plus.
- Excellent communication (verbal & written) and interpersonal skills.
- Ability to handle stressful situations with patience and professionalism.
- Strong problem-solving and multitasking skills.
Job Type: Full-time
Work Location: In person
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